IT Workplace Support Technician

Ecom Agroindustrial Corp. Ltd. is a Swiss-based, privately held Group with operations in over 40 countries. Concentrating on physical merchandising and primary agri-processing of coffee, cotton and cocoa, the Group is one of the leading suppliers of commodity raw materials and related services to coffee roasters, chocolate manufacturers and cotton textile mills worldwide.

 

For our IT team based in Pully-Lausanne, we are looking for an IT Workplace Support Technician (80-100%)

 

Key responsibilities of the role:

• Work on help desk tickets to final resolution
• Develop and document new solutions and training material for occurring issues
• Configure PC’s and Laptops based on the standards
• Configure the user profiles (customization of user profile as per standard and user’s requirement, basic on-boarding training)
• Mobile devices configuration management
• Respond to incoming questions, support in timely manner and keep 100% track of all customer contacts
• Research questions and resolve each interaction with customer satisfaction
• Provide accurate reporting to management
• Contribute to automated PC’ s updates and deployments (scripting, …)
• IT logistics (cabling, PC moves, stock/inventory management

Technical skills required:

• Strong knowledge of:

1. PC based environments MS Windows 10, Office 2016+, installation and administration
2. Digital World Technology (Mobile devices - iPhones etc), Google Apps for Business, cloud solutions, Internet browser administration
3. Client side networking (VPN, Wifi, client network config)
4. Enterprise Client deployment systems
5. Client side networking (TCPIP, DNS etc)

• Remote support techniques
• Knowledge of Server & networking environments - an asset
• Comprehension of the Life Cycle & Support management (ITIL etc)

Profile:

• Holder of a Swiss CFC (IT, Electronic) or higher education, certifications an asset
• 1-2 year of professional experience is an asset
• Fluent in French and good technical communication skills in English
• Excellent customer service attitude and problem solving abilities and experience
• Willingness to constantly maintain qualifications by analyzing technical issues
• Strong organization skills and attention to detail and accuracy
• Sense of responsibility and ability to work independently
• Comfortable to work in a multicultural environment