B2B CUSTOMER SERVICES SPECIALIST FR/ENG/GER - 100% - CDI

For one of our clients in the watchmaking industry, we are looking for a trilingual B2B CUSTOMER SERVICES SPECIALIST.

Your responsibilities:

• Manage the relationship with B2B Customers, Maisons, internal Boutiques and their European Customer Relation Center
• Answer B2B Customer Requests about customer service and spare part orders by ensuring the application of Brand Policies
• Manage the repair portfolio
• Manage customer claims and escalate difficult cases to management or local brands stakeholders
• Identify improvements to enhance team efficiency and customer experience

Your profile:

• A first experience in a Customer Services or Manufacturing environment
• You are fluent in French, English and German (min C1 level)
• You are a dedicated and autonomous professional with strong stress resistance abilities

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