Kiosk Product Owner - UX/UI - Fast-food industry

• Define the requirements and the product roadmap for the self-service kiosk; estimate & measure the value of the product for the franchising system; understand customer needs/pain points.
• Collaborate with FZ partners; collaborate with technology vendors.

Kiosk Product Owner - UX/UI - Fast-food industry

Global well-known fast-food brand

Missions

Main objective: maximize the value of the self-service kiosk product for the franchisee system in CEE.

Define the requirements and the product roadmap for the self-service kiosk:

• Define what the business-critical requirements are for the self-service kiosk product
• Set-up the process for collecting, assessing, testing, developing and launching new kiosk features
• Develop & drive the product roadmap

Estimate & measure the value of the product for the franchising system:

• Come up with the business case for the product
• Assess all new requirements from the business case filter

Understand customer needs/pain points:

• Analyze customer perspective and needs
• Come up with hypotheses and test them to focus on the most valuable ones to be developed

Collaborate with FZ partners :

• Prepare the product roadmap materials and share with the FZ partners
• Gain FZ support and buy-in
• Communicate the outcomes/product metrics to FZ on an ongoing basis

Collaborate with technology vendors :

• Prioritize the development tasks for the kiosk vendors
• Define/describe user journeys/stories
• Conduct UATs

Other information:

Central & Eastern Europe Business Unit (CEE) countries (26) with almost 1000 current restaurants and opening 70+ New Stores per year

Profil du candidat

EDUCATION:

Bachelor's and Master's Degree in Business, Marketing, Computer Science or Finance

EXPERIENCE (and other qualifications):

• 5 to 10 years working experience as Product Owner within leading QSR, FMCG, Retail or FoodTech companies
• Strong experience with guest-facing solutions (self-service kiosks, mobile apps, websites)
• Minimum 3 years' experience in digital marketing concepts
• Commercial acumen (business case, financial modeling)
• Good understanding of technology lifecycle (requirements, coding, testing)
• Understanding of Agile/SCRUM principles (ideally supported by an existing certification: SAFe, Less, Kanban, XP)
• Strong product analytics skills (product metrics, how to measure, which tools to use)
• Proven experience in customer development/customer research
• Good understanding of UX/UI principles
• Strong communication skills

Conditions et Avantages

• Global well-known company
• Competitive advantages, partial coverage of health insurance, bonus
• Based in Lausanne with some trips once or twice a month in Europe