44 jobs in IT / Telecommunications in Bienne

Your duties

Manage a team of Customer Service Agents in a very professional manner including all aspects of leadership tasks such as

• Manage and develop the activity of your team towards excellency and continuous development
• Action plans set up and improvement plan definition
• Knowledge monitoring and skills development coaching while evaluating targets
• Involvement in recruitment and selection process
• Active participation in the improvement of processes and projects
• Support handle calls and Backoffice tasks during peak time
• Answer customer calls emails and letters in order to maintain knowledge level
• Partner with other team members and departments within the organisation to ensure positive working relationships, effective communication and quick and effective customer solving

What you bring

• 3-5 years’ experience in people management and coaching
• Good analytical and troubleshooting skills combined with a "yes we can do attitude”
• Very good computer literacy
• Commercial or sales background with a minimum of 5 years customer experience in a Telco environment or Experience in Fiber FTTH/Technical
• Above-average efficiency, reliability and persistence
• Autonomous, team worker and outgoing person without fear of approaching the different stakeholders
• Open personality who is keen to drive change and innovation
• Can communicate in two languages (German, French, English or Italian)

What we offer

• Attractive salary with bonuses
• Flexible working hours with 5 weeks of holidays
• Modern work environment
• Special offers and discounts on our products (including a free mobile subscription)

Always dreamed of working in a diverse and refreshing environment? Then we really need to meet. Please apply online.