44 jobs in IT / Telecommunications in Bienne

Team Leader Biel/Bienne 100%

18 October | Employee | 100%

Ref jobup.ch: 1935042 | Date: 18 October 2021

We are looking for a new team leader who shares our interests and values. Do you excel at providing exceptional service every day? Then join us as a Team Leader!


Team Leader Biel/Bienne 100%

Your duties

Manage a team of Customer Service Agents in a very professional manner including all aspects of leadership tasks such as

  • Manage and develop the activity of your team towards excellency and continuous development
  • Action plans set up and improvement plan definition
  • Knowledge monitoring and skills development coaching while evaluating targets
  • Involvement in recruitment and selection process
  • Active participation in the improvement of processes and projects
  • Support handle calls and Backoffice tasks during peak time
  • Answer customer calls emails and letters in order to maintain knowledge level
  • Partner with other team members and departments within the organisation to ensure positive working relationships, effective communication and quick and effective customer solving

What you bring

  • 3-5 years’ experience in people management and coaching
  • Good analytical and troubleshooting skills combined with a "yes we can do attitude”
  • Very good computer literacy
  • Commercial or sales background with a minimum of 5 years customer experience in a Telco environment or Experience in Fiber FTTH/Technical
  • Above-average efficiency, reliability and persistence
  • Autonomous, team worker and outgoing person without fear of approaching the different stakeholders
  • Open personality who is keen to drive change and innovation
  • Can communicate in two languages (German, French, English or Italian)

What we offer

  • Attractive salary with bonuses
  • Flexible working hours with 5 weeks of holidays
  • Modern work environment
  • Special offers and discounts on our products (including a free mobile subscription)

Always dreamed of working in a diverse and refreshing environment? Then we really need to meet. Please apply online.