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KAM Sales Support (m/w) - 100%

04.12.2019 | Employee | 100%

Our client is a global consumer goods company with its international operations hub based in Zurich, is currently looking for a Sales Support KAM to start as soon as possible.

KAM Sales Support (m/w) - 100%

Our client is a global consumer goods company with its international operations hub based in Zurich, is currently looking for a Sales Support KAM to start as soon as possible.

Description

As part of a multicultural, dynamic team you will be responsible to provide national clients with a high level of customer service by carrying out the following tasks:

  • Delivering excellent customer service by ensuring orders are processed in a timely and accurate manner

  • Order entry and data maintenance in SAP

  • Coordination of international and national deliveries in collaboration with the logistics department

  • Regularly monitoring and following up on deliveries to ensure a maximum level of customer satisfaction

  • Handling claims and escalating issues when needed

  • Working together with internal stakeholders to improve customer service processes

Profile

  • Successfully completed commercial education or equivalent
  • At least 4 years of solid working experience in a similar position (customer service, order processing, sales support)
  • Experience in a multicultural organization with a global client base is preferred
  • Fluency in English and German (written and spoken) is a must, French would be an asset
  • Experience with ERP system (eg.SAP), MS Office (Excel in particular) and general IT- Affinity
  • Strong communication skills and customer orientated personality
  • Ability to grasp the bigger picture and to think "outside of the box"
  • Agile and independent approach to work with a "can-do" attitude
  • Reliable team player with a global outlook

Job Offer

Great opportunity with competitive package and career perspective

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