Réf. jobup.ch: 1538337 | Date:

Junior IT Service Desk Agent

2501 Bienne
Offre d'emploi de MTF Quadra SA

MTF Quadra SA is a Swiss leader in providing IT infrastructure solutions and professional IT services.


In order to respond the development of our outsourcing services, we are looking for a

Junior IT Service Desk Agent


Your responsibilities:


·       Providing first level support to the customers by phone, e-mail or remotely


·       Categorizing and prioritizing the most accurately possible and dispatching Incidents and Service Requests to the appropriate team


·       Troubleshooting and resolving owned incidents and applying corrective actions


·       Restoring the degraded service’s quality as fast as possible


·       Technically or hierarchically escalate incidents or service requests and doing their follow-up


·       Process owned Service Requests


·       Informing customers of service status


Your profile:

·       Swiss federal diploma in IT or equivalent

·       Minimum of 3-5 years of professional experience in an equivalent position

·       Team spirit;

·       Customer and Service oriented;

·       Ability to work under pressure;

·       Dynamic

·       Mother tongue French or German, English speaking a must, third language spoken a plus;

·       Precise and rapid diagnosis ability;

·       Procedure-oriented work;

·       Sensibility to the ITIL approach;

·       IT generalist orientation;

·       Priority management skills



The company offer:

An interesting job in a company that provides you with the opportunity to use your technical and interpersonal skills in a wide variety of settings, and the possibility for you to develop yourself. You will work in a dynamic, fast-paced international environment.


If you fit this profile and looking for a motivating job, send your application in MS Word (only) with your salary expectation and availability.


Only applications that meet all criteria will be considered

Profil minimum requis :
  • Support N1/N2
  • Anglais