Key Responsibilities:

• Serve as a primary point of contact for our customers, resolving queries via phone/email and welcoming visitors in a professional and timely manner
• Manage our customer's insurance contracts, following company guidelines
• Collaborate closely with the team to achieve the company's service objectives
• Work with other departments to develop and implement procedures to improve customer service

Qualifications and Skills:

• Degree of qualification (federal diploma/certificate or equivalent)
• Communication in French and English mandatory, both written and spoken
• A strong customer-focus with excellent interpersonal skills
• The ability to work well in a team and handle pressure
• Be interested in working in a digital environment
• For foreigners: valid Swiss work permit
• Experience in a similar position in the insurance industry, an advantage

What We Offer:

• A stimulating and professional work environment within a growing digital company
• Partial home office work
• Opportunities for continuous training and personal development
• Competitive conditions and great social benefits
• The chance to work with a diverse and international team

If you’re excited by the challenge of helping to shape the future of our customer care and believe you meet the above qualifications, we’d love to hear from you. Please use the online method to send us your CV.

Good luck !