Field Service Technician - North East

Job opportunity

GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA’s success – come and join them! We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company.

Job information

Reference Number

JR-0027880

Job function

Service

Position type

Full time

Site

401 S Wuthering Hills Dr, Janesville, WI 53546

The Field Service Technician will assume the responsibility for the execution of planned and unplanned After- Sales/Service activities in order to sustain and strengthen the ongoing relationship between our customers in our core business areas namely GEA Equipment, Solutions and Service throughout the Equipment, Solution or Service product life cycle. This role demands an aptitude to deliver high quality workmanship, communication effectiveness and the ability to foster trusting relationships with colleagues and clients to ensure the retention of our customers.

The Service BA consist of sales & service teams which supports the Equipment BA activities and is lead by the Head of Service.

THE POSITION

The Field Service Technician typically supports and executes the tasks of installation and commissioning of equipment, planned and unplanned maintenance and repairs, servicing of equipment as per maintenance schedules, rebuilding of equipment and upgrades & modernization of equipment. These activities are performed mostly on the customer’s site but based on the complexity and operational requirements can also be done in-house in our workshops. The position also entails the identification of customer needs, service opportunity leads and communication thereof to the Service Sales and Service Branch teams, supervisory tasks and customer training. S/he will be the face and first contact of GEA to and with the customer. S/he will adhere to high ethical standards and comply with all regulations/applicable laws and corporate governance. Their efforts place an equal priority on the after sales delivery to BA Equipment and BA Solutions.

The Field Service Engineer will operate in but not limited to the “location” as indicated above.

The key responsibilities & priorities for the role:

The tasks and responsibilities for the role include:

Communication requirements for the role:

CANDIDATE PROFILE

Overview

Candidate are likely to have earned a Certificate or Diploma or relevant qualification as an Artisan in one of technical fields relevant to our organization. The successful candidate will be a seasoned artisan/FSE with a minimum work experience of 5 years within our Industry. Correspondingly, the candidate should prove his/her ability to read and understand basic schematics and diagrams in his/her relevant field of expertise. The candidate should have sound knowledge of the Health and Safety acts and legal requirements pertaining to the industry and preferably have completed Health & Safety training courses.

Experience & Competencies

Based on the above-mentioned requirements, candidates for the Field Service Engineer position have demonstrated abilities in the following areas:

Profound experience in either of the following trades:

Basic competencies, as demonstrated by:

Interpersonal skills:

Education / Work experience:

Required education High school diploma (e.g. university degree, apprenticeship)

Required languages

English

Other qualification / further education

Relevant work experience

5 Years

GEA offers competitive pay and great benefits.

GEA is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.

engineeringforthebetter

GEA careers

GEA is certified as a Top Employer by the Top Employers Institute for Europe. We have high scores for Leadership, Ethics & Integrity and Sustainability.

These cookies are necessary for the website to function and cannot be disabled. They do not store personal data. Necessary cookies help make a website usable by enabling basic functions such as page navigation and access to secure areas of the website. To the extent that you block or are notified about cookies through your browser, areas of the website may not function properly.

Preference cookies allow a website to remember information that affects the way a website behaves or looks, such as your preferred language or the region you are in (enhanced functionality and personalization). They may be set by us or by third parties whose services we use on our sites.

Statistics cookies help website owners understand how visitors interact with websites by collecting information (anonymously) and generating reports. They help us answer questions about which pages are most popular, which are least used, and how visitors move around the site. (If you do not allow these cookies, we will not be able to know when you visited our website).

Marketing cookies may be set through our website by our advertising partners. They may be used by these companies to profile your interests and show you relevant ads on other websites. They are used to identify visitors across different websites (through your browser and internet device).