IT Operations and Monitoring Manager

Audemars Piguet

Audemars Piguet

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Infos sur l'emploi

  • Date de publication :

    28 mars 2024
  • Taux d'activité :

    100%
  • Type de contrat :

    Durée indéterminée
  • Lieu de travail :

    Le Brassus

The present and future of Audemars Piguet are built on the invaluable contributions of all our talents. Inspired by the wealth of our past, we are excited about the endless possibilities that our future holds. Together, we are resolutely forward-thinking and strive for excellence in all areas of our business.

If this journey inspires you, come chart your own path within our family and let's continue creating the extraordinary. Together, let's write the next chapter of your career!

Job Description

We are seeking an experienced IT Operations and Monitoring Manager to lead and oversee the operational team of our organization's critical IT applications.

This role requires a strong background in IT operations management, incident management, and people management. The successful candidate will play a pivotal role in ensuring the stability, performance, and resilience of our applications while effectively managing incidents and leading a team.

Key Responsibilities:

  • Manage and Develop the IT operations team, providing guidance, mentorship, and enabling a collaborative environment,
  • Develop and implement strategies for optimizing application performance, stability, and scalability to meet business requirements,
  • Oversee the deployment, configuration, and maintenance of applications, ensuring they adhere to best practices and align with the overall IT architecture,
  • Oversee the incident response plans, ensuring timely and effective resolution of incidents to minimize business impact,
  • Develop and maintain strong relationships with key stakeholders, including application owners, business units, and IT leadership,
  • Collaborate with the other IT team to ensure that applications align with the overall IT architecture strategy and standards and manage the IT Budget for the Operations team,
  • Drive continuous improvement initiatives to enhance operational efficiency and effectiveness in application management and incident response,
  • Monitor application performance, analyse trends and proactively address potential issues,
  • Collaborate with external vendors for IT Services and products ensuring a cost-effective delivery of services based on SLA's,
Qualifications
  • 5 years experience in IT operations and incident management. Demonstrated leadership skills with a track record of managing and motivating IT Teams to achieve objectives,
  • Strong technical background with experience in IT Infrastructure and Critical applications,
  • Experience in formulating and implementing IT Policies and standards,
  • Excellent knowledge of problem-solving methodology (Fishbone, 5 Whys, etc.), with the ability to lead and guide teams through complex incidents and operational challenges,
  • Experience in managing relationships with external vendors, working alongside the purchasing department to negotiate contracts and ensuring the defined SLAs are met,
  • Proven experience in crisis management and ability to remain calm and effective under pressure. - Exceptional communication and interpersonal skills, with the ability to effectively communicate with technical and non-technical stakeholders,
  • Previous experience in managing an IT Budget,
  • Proficient both in French and English,
  • ITIL V4 certificate is a plus.
Additional Information

Some of the benefits we offer:

* Basic and Supplementary Health Insurance coverage;

* 5 weeks annual vacation with 2 additional weeks between Christmas and New Year (through daily accumulated minutes throughout the year)

* Free personal sport coaches and group activities ;

* Financial support for sporting and cultural activities, as well as for soft mobility (e.g. public transportation);

* Free parking spaces and charging stations for electric vehicles ;

* Possibility to work remotely from one of our remote sites (located in cantons Geneva,Vaud and Neuchatel);

* A pension fund (OP) with an advantageous employer contribution.

Would you like to make your expertise come to life at Audemars Piguet? Don't hesitate and apply online! We look forward to discussing opportunities that could fit your next professional adventure.

Contact

  • Audemars Piguet

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