Director, EMEALA Parts

What you will do

The Director, EMEALA Parts is a key role in our organization. This team member will lead the effort in the refinement and execution of our parts transformation in EMEALA. This transformation will include, but not be limited to, improving the customer experience, increasing both revenue and margin and driving down cost through operational excellence.   Our team’s ability to drive change relies on close relationships with every function and P&L. Most critical for this role is to partner with EMEALA Service, Commercial teams, Solutions, Operations, and logistics as well as the rest of our Global Parts organization.  

How you will do it

• Improve both our internal and external customer’s experience through implementation of standard process, continuous improvement initiatives and technology




• Partner with Field Service and the Logistics team to establish a parts network that enables speed and agility




• Partner with Solutions, Field Service and ISDM in the transition to predictive and proactive service




• Increase revenue by leveraging data from our install base, part life cycle, warranty claims and failure mode analysis to service.




• Increase sales through channels by growing existing relationships and establishing new agreements




• Drive parts productivity programs that will increase margin and service




• Partner with Solutions and P&L to create new parts offerings




• Select, coach, and develop the team, setting objectives that align with company strategy to inspire and motivate. Manage organizational talent through performance management, succession planning and development.

What we look for

Minimal Qualifications:

• Demonstrated leadership experience in Service and or Aftermarket




• Bachelor’s Degree in Supply Chain, Engineering, Business, Operations Management, or related field OR equivalent experience.




• 15 years progressive management experience within operations, aftermarket, service, engineering or supply chain.




• Willingness to travel 30%

Preferred Qualifications:

• Advance Degree, MS and/or MBA




• Strong Lean background




• Experience in collaborating with multiple sites and business units to achieve business objectives




• Demonstrated ability to influence senior management, teams and individuals across multiple cultures, disciplines, and geographies.




• Strong verbal and written communication competencies




• Solid quantitative skill set and the ability to analyze, think and communicate with well-supported data




• Experience driving organizational transformations




• Familiarity with the building technologies market.