The person will act as Solution Owner for our After Sales applications at Group Wide Level and will be in charge of implementing business applications, applying best practices in both project and IT service management.
SAP Customer Service Solution Lead
-Act as Solution owner for all After Sales applications within the Bobst Business Systems (BBS) Program. Ensure day-to-day management of the solution and of its implementation (designing, building, coordinating and managing multiple aspects of the solution).
-Make decisions on behalf of major business requirements that will use, or will be affected by, the product or service to be delivered,
-Ensure that the design deployed is aligned with the design developed,
-Recommend the most adequate technologies to support all After Sales system needs^,
-Lead in defining possible High Level solutions, help in identification and suggesting to merge of existing variants of processes to ensure harmonized processes,
-Ensure re-use of existing solution, validate gaps and manage handover to development (ABAP Factory) via Functional Specifications document,
-Ensure resolution of application issues related to respective tracks,
-Report the risk, issues, status of the respective tracks,
-Responsible of the end user satisfaction of the solution deliverables,
-Define the homogenization / roll-out strategy for the related technology across the Group,
-Define and maintain solutions Use Cases, Technical Specifications and Test Cases,
-Identify business requirements and convert them into Use & Test Cases & Technical Specifications,
-Manage the development and testing of the related solutions,
-Manage the transition to of related solutions to support team members.
-Education (Bachelor/Master) with plus 10 years of experience in SAP projects both as solution expert as implementation team lead,
-Expert in SAP CS and its integration with MM/PM, FICO, SD/CRM & PS
-Experience in managing cross functional teams and drive business transformation initiative,
-Strong analytical thinking, problem solver and teamwork capabilities,
-Proficient in English and French, written and oral communication skills are critically important,
-Project Management knowledge - PMP certifications a plus,
-Very good skills on Service Order Notification & service order /spare parts sales,
-Extensive experience with Customer Service Master Data like equipment, functional location, work centers, materials, BOM's, Pricing, Installed base etc.
-Ability to travel to other locations abroad,
-This position requires well-rounded set of leadership and management skills, a high level of energy and enthusiasm as well as flexibility and organization skills.
BOBST is one of the world's leading suppliers of equipment and services to packaging and label manufacturers in the folding carton, corrugated board and flexible materials industries. We are present in over 50 countries. With more than 125 years of success in the markets, BOBST is always at the forefront of new technology developments to best respond to its clients' needs. Our leading position is due in particular to our capacity for innovation, the quality of our products and services, our values and the quality of our highly qualified staff.
The production site of Mex, near Lausanne in Switzerland, is also the headquarters of the Bobst Group. It is the most important site, employing approx. 1500 passionate people.
It also trains each year roughly 200 apprentices. The site offers an idyllic work environment. In the countryside and close to major highways, it is also well served by public transport. It offers many amenities, such as a corporate restaurant, sports fields, a fitness and a nursery. The facilities have been recently renovated and represent a model for sustainable development.