Responsibilities

• Provide expert transactional banking service via telephone and email
• Accurately capture and follow client instructions, ensuring ownership and resolution
• Identify clients following policy and Customer Due Diligence regulations
• Serve as the first contact point for payment transaction or data change inquiries, ensuring proper escalation
• Manage service recovery activities, adhering to complaints and escalation procedures
• Handle multi-channel, multi-currency requests
• Ensure all client interactions comply with internal/external policies, procedures, and legislation
• Develop and follow a personal development plan for continuous performance improvement
• Engage in ongoing training to meet business requirements

Profile

• University qualification
• Solid knowledge and understanding of private banking with a proven experience in delivering high-level service to clients
• Perfect command of English French and/or Russian
• Strong IT and effective communication skills (written and oral)
• Ability to handle large quantities of data in diverse formats and work under pressure
• Swiss residency is compulsory