Customer Care Advisor (DE/FR)

In the business customer department at Salt, we bring companies closer to the world of telecommunications and inspire with simplicity and commitment.

At Salt Business, it makes a valuable difference to be a personal and dedicated contact for the customer, compared to standard support through a call centre.

Do you have experience in customer service and are you used to operating in the large enterprise segment?

Are you curiously following innovations in this area and recognising their impact on business processes?

Then join us as:

For our location in Biel/Bienne, we are looking for employees who will secure and expand business relationships with existing customers in the German-speaking part of Switzerland in the long term.

Your tasks:

• You take responsibility for an existing portfolio of business customers throughout Switzerland.
• You offer your customers a personal, competent first-level support in the areas of mobile communications, internet access and fixed network.
• You handle incoming and outgoing enquiries (telephone, e-mail, letters) from fleet managers, account managers and partners – always adhering to our service level agreements and quality standards.
• You advise customers on our products and services and support them with questions about invoices, contracts and technical issues (e.g. SIP trunk, vPBX, SD-WAN).
• You actively contribute to customer satisfaction and loyalty by acting quickly, solution-oriented and professionally.

What you bring:

• You have at least 2 years of experience in telephone sales or customer service, preferably in a B2B telecom environment, with knowledge of modern communication technologies (e.g. SIP trunk, vPBX, SD-WAN).
• You are a pronounced team player and proactively seek advice and information;
• Your convincing and winning manner makes you a welcome business partner.
• You work in a structured and methodical way and are able to react and reprioritise tasks when necessary.
• Computer skills: MS Office applications (Outlook, Word, Excel). Good knowledge of CRM or billing systems (SAP), quick comprehension when using specific tools.
• Social skills: Able to build trust, both in relationships with customers and with your colleagues.
• You communicate fluently in German (spoken and written) and can also communicate confidently in French. Additional language skills such as English or Italian are a plus.

What we offer

• Modern and ergonomic workplace in a dynamic and collegial environment
• 13th month salary
• Annual bonus (based on personal performance)
• Favourable pension fund and social insurance
• 5 weeks holiday
• Home office up to 20% possible
• Free mobile phone subscription including roaming throughout the entire EU zone
• Various offers and discounts on our products
• Attractive employee discounts with our partners

Have you always dreamed of working in a refreshingly unique and diverse environment? Then we definitely want to get to know you.

Apply online with us (we only consider online applications).