Premier Technical Support Specialist with French

Why Work at Lenovo

Description and Requirements

Are you passionate about solving technical challenges and delivering exceptional customer experiences? Lenovo is looking for a Premier Support Technical Specialist to join our elite support team, serving our valued customers in France. If you thrive in a fast-paced environment and enjoy working with cutting-edge technology, this is your opportunity to shine.

What You'll Do:

* Diagnose and resolve hardware/software issues remotely via phone and email

* Perform effective troubleshooting across Lenovo's client product portfolio (notebooks, desktops, monitors, smart devices)

* Dispatch parts and coordinate with field engineers for onsite repairs

* Collaborate with Technical Account Managers to ensure timely case resolution

* Deliver top-tier customer communication and case management from start to finish

* Educate customers using your expertise and Lenovo's documentation

* Share insights on recurring issues to improve team knowledge

* Take ownership of your workload and drive cases to closure

What You Bring:

* Solid knowledge of Windows OS and Microsoft products

* Troubleshooting skills across hardware and software platforms

* Strong problem-solving and prioritization skills

* Excellent verbal and written communication in French (business fluent)

* Ability to view issues from multiple perspectives and proactive mindset as well as eagerness to learn

Nice-to-Haves:

* Experience in IT services or working with field service providers

* Familiarity with AI-assisted productivity tools (e.g., Copilot, Microsoft 365 AI features)

* Ability to leverage AI for knowledge search, troubleshooting, and documentation

What We Offer:

* An open and stimulating environment within one of the most forward-thinking IT companies

* An international organization with a high focus on all types of Diversity in the team

* 3 sick days per year

* Additional vacation days

* 100% sick leave compensation up to 2 months per year

* A broad selection of soft / hard skills trainings and individual mentoring

* Employer contribution to the Third Pillar Pension System

* Life & life events insurance, fully covered by company

We are looking forward to discussing this position with you soon!

Base gross monthly salary from 2000 EUR , depending on experience + variable part 12% of your annual earnings.