Contract Duration: 6+5 months starting 20 Aug 2025

Employment Type: Internship

Contract Duration: 6+5 months starting 20 Aug 2025

At IATA, we represent over 350 airlines worldwide, striving to make aviation safer, smarter, more sustainable, and inclusive.

• Our Values are not just words on a page - they are the energy behind everything we do: ONE IATA - We collaborate across teams, TRUSTED - We do the right thing, INNOVATIVE - We make tomorrow better, INCLUSIVE - We embrace diverse perspectives.

• With over 30,000 courses available, we believe in continuous learning and support your growth in an ever-changing industry.

• Diversity, equity, and inclusion are our priorities. We are certified by the Equal Salary Foundation, offering equal pay and family-friendly policies.

• We encourage community involvement through volunteering and strive to make tomorrow better for aviation and our communities. We offer time off so you can support causes important to you.

• We promote work-life balance with flexible work options, including remote and hybrid work, a generous 'work from abroad' policy, and you get your birthday off!

You

would be joining the Commercial Performance Team in Geneva as the e-commerce

Project Intern; you will assist in coordinating and supporting various

e-commerce projects within our organization. The Commercial Excellence team is

a dynamic team responsible for driving continuous improvement in supporting

systems, processes, and tools utilized in the Commercial team.

The IATA Store is the next version of the IATA e-Commerce platform (has replaced store.iata.org), which has been launched in 2024 and will then progressively onboard new categories of products.

We are an international team looking for someone who can demonstrate their ability to work effectively in a multicultural environment with excellent interpersonal skills, be persistent and have a positive can-do attitude.

Your day-to-day responsibilities would include:

• Collaborate with various departments such as marketing, IT, design, and customer service to facilitate communication and information sharing.
• Assist in maintaining communication channels and ensuring alignment among team members throughout project execution.
• Support project teams with administrative tasks and follow-ups as needed.
• Coordinate and execute email communications and website updates for 200+ publications sold on the IATA Store

E-commerce

platform assistance

• Gain exposure to e-commerce platforms and technologies by assisting in their setup, configuration, and maintenance.
• Assist in developing project plans, roadmaps, and deliverables for onboarding new products on the IATA Store.
• Understand in-depth the set-up on the Store to help Product Manager and Store Operations with the addition of new products.
• Assist in implementing basic updates and optimizations to improve website usability and performance.
• Provide support in testing website functionalities, identifying bugs, and reporting issues to the IT team for resolution.
• Suggest improvement to the Store product pages.
• Proactively monitor the e-commerce pages to find out issues on products available on the Store
• Actively participate in training sessions, workshops, and team meetings to enhance knowledge of project management and e-commerce principles.

Data

Analysis and Reporting

• Assist in gathering and analyzing e-commerce performance data using tools such as Google Analytics.
• Support the preparation of reports and presentations summarizing key findings, insights, and recommendations.
• Learn to interpret data trends and metrics to identify opportunities for improvement.

You should be able to think openly, imaginatively, and creatively! You must enjoy working in a fast-paced, high workload environment; have proven organizational skills; the ability to prioritize and work on multiple streams simultaneously. You will also be required to maintain high attention to detail while meeting tight deadlines.

You have recently graduated (in the last year) with a degree in Engineering or Commerce? (*or equivalent). You have strong communication skills, experience in e-commerce CMS tool is a plus.

The ideal candidate will:

• Hold a university degree in Commerce or Engineering.
• Have excellent English skills (verbal and written), with knowledge of French an asset.
• Eagerness to Learn: Willingness to absorb new information, ask questions, and seek opportunities for growth and development.
• Be highly computer-literate with advanced knowledge of Microsoft Office suite.
• Knowledge of one data visualization tool is a plus (PowerBI or other)
• Knowledge of Salesforce and SAP is a plus

Travel Required: N

Learn more about IATA’s role in the industry, our benefits, and the team at iata/careers/. We are looking forward to hearing from you!