The Opportunity
Are you passionate about driving operational excellence and fostering a culture of continuous improvement? Do you bring a strong mix of commercial and technical expertise, along with Lean Six Sigma experience? If so, we have the perfect opportunity for you!
As a Business Process Manager – Continuous Improvement, you will play a key role in embedding a CI culture within our operations teams, with a strong focus on efficiency, customer satisfaction and quality. You’ll work closely with cross-functional teams in our Product Service Center (PSC) to streamline processes, standardize tools, and support profitable growth for Hitachi Service.
How you’ll make an impact
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Champion and embed a culture of continuous improvement (CI) within Operations and SCM
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Lead and support cross-functional CI initiatives to drive operational efficiency and effectiveness
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Map and optimize business processes, ensuring seamless interfaces between Sales, SCM, Project Management, Engineering, Order Management, Field Service, and New Business
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Develop and maintain tools that promote process standardization and operational excellence across the organization
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Strengthen collaboration with internal stakeholders to enhance service delivery and customer satisfaction
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Proactively address and resolve customer issues and complaints in a timely and professional manner
Your Background
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A passion for process optimization and continuous improvement
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Higher education with a commercial or technical focus (University, FH, TS, or equivalent)
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Minimum 2 years of experience in business process improvement or a related discipline
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Proven ability to lead cross-functional initiatives and influence stakeholders at all levels
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Strong analytical, communication, and organizational skills
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Self-motivated and capable of inspiring change across teams
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Proficient in SAP, SharePoint, and Microsoft Office tools
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Lean Six Sigma Yellow or Green Belt certification (preferred)
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Fluent in English (written and spoken); German is a plus
More about us
Our flexible working practices help you optimize personal and business performance while creating an environment where all employees can develop their skills and grow.
