Manager, Service Delivery EMEA

VF Corporation is looking for an exceptional Service Delivery Manager to join our DT EMEA End User Service (EUS) team based in Stabio, Switzerland.

Let’s talk about the role!     

The primary responsibility of the Service Delivery Manager is to enable VF employees to use technology that allows them to work more efficiently. Providing exceptional service that VF employees look forward to engaging with. Adhering to financial budgets and company policy to help VF grow powerful brands. You will lead other VF employees with our guiding principles to build high functioning, exceptional customer service organizations.

We expect that you will deliver unbeatable results whilst fulfilling the following aspects of the Service Delivery Manager role:

• Local and area coordination of End User Services.  Will include task and incident assignment to teams and individuals and weekly governance to review team performance
• Monitoring Incident resolution via global ITSM tool
• Monitoring Task Resolution via global ITSM tool
• Technology advocate promoting DT tools and technologies
• Lead teams in the installation and support of company required hardware (desktops, laptops, printers, VoIP, scanners, phones, tablets, etc.) and software.
• Working knowledge of Microsoft Windows Server platform, Microsoft/Mac OS and iOS, local Area Networks and the Wide Area Networks, Microsoft Office Suite, Citrix Client
• Responsibly maintain accurate hardware inventory following Asset Management policy
• Ability to troubleshoot and resolve hardware and software issues
• Create accurate documentation
• Promote and assist with user technology training
• Provide tech bar type roles for face-to-face engagement with DT

Skills for Success

The requirements listed below are representative of the knowledge, skills, and/or abilities required for the individual to be successful in this position.

• Education: Information Technology, preferably 4-year degree in Computer Sciences
• Extensive years in Large Enterprise IS/IT environment, In depth technical knowledge of workstation hardware and software, printers, network devices, and peripheral equipment like scanners, RF gun, USB headset/speakers etc.

• Fluent in English, written and oral. Knowledge of other languages is an asset

• Technical certifications such as MCSE, MCTS, A+, Cisco, ITIL
• Analytical Skills and Willingness to learn
• Ability to Engage with business executives and leadership to communicate DT processes and services

Strong empathy and influencing small technical teams consisting of peers will help you getting the job done and going the extra mile with your people vision. We are looking for someone who can:

• Lead and guide employees without direct organizational responsibility.
• Develop and grow skills in others.
• Focus on rapport-building with good relational skills, listening, and questioning skills.
• Team working and being a Team-Player
• Perform well under pressure
• Meet deadlines and work independently with strong customer service skills
• Record processes, incident resolution, & customer direction
• Perform at a high standard of efficiency and work independently with minimal supervision

About VF

VF is a global apparel company connecting people to the lifestyles they cherish through our family of iconic brands. At the heart of our journey lies our purpose: We power movements of sustainable and active lifestyles for the betterment of people and our planet. This is our purpose. It’s the reason we come to work every day. Our purpose unites us and leads us to pursue our goals, together. This is our calling. Learn more at vfc.com

What’s in it For You

We’re in the business of unleashing human potential, driven by the ideas, energy and commitment of our people. That’s why we offer comprehensive benefits that encourage mental, physical and financial well-being for all VF associates. When it comes to benefits, we’re the total package.

• A supportive feedback-based culture where respect and integrity guide us in what we do
• An inclusive international environment where people of diverse backgrounds, lifestyles and nationalities love working together
• Be part of an iconic lifestyle brand in a multi brand, multi countries organization
• On site gym offering health and well-being initiatives
• A discount card with 50% on all VF brands
• Break out areas offering complimentary hot drinks

Free to Be, Inclusion & Diversity 

As an equal opportunity employer, we strive to foster a culture of belonging based on respect, connection, openness and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day.