We are a world leading Engine MRO service provider, headquartered in Zurich, Switzerland, with over 90 years of operational experience. Our unwavering dedication to innovation, excellence and environmental responsibility propels us forward on our journey to becoming the leading, most customer-centric, and sustainable Engine focused MRO worldwide.Working with an extensive network of partners and business development offices in Europe, the USA, Asia and the Middle East, we offer comprehensive, fully customized solutions for the Maintenance, Repair and Overhaul of aircraft engines, airframes and components sales business including impeccable technical support to over 500 customers worldwide. Our mission: We safely power your flight. As a Customer Parts Repair Manager you will: Be accountable for the commercial management of customers through the fulfilment of the relevant contractual obligations from parts induction to cash collection and is responsible to achieve the company’s revenue targets for the assigned customers in close coordination with Sales. You will develop, retain and appropriately expand the customer relationship in accordance with the SR Technics strategies. You will be responsible to support the sales activity in terms of new initiatives for the assigned accounts. Lastly, the position holder will be responsible for timely and proactive solutions provisioning, handling/escalating commercial matters and overseeing key performance measures of the assigned accounts.Your tasks
- Manage the repair orders to fulfil the contractual obligation in accordance with the existing processes (i.e 3rd party business, customer feedback, teardown process)
- Proactively manage and solve commercial and technical issues with the support of the internal organization and with proper tools (i.e. EOR)
- Proactively develop the customer business relation to retain and expand the existing business in close coordination with Sales, including customer visits and contract review meetings
- Manage the invoicing activity and monitor the account receivable for the assigned customers
- Plan, control, and report order fulfilment in accordance with Customer Agreement
- Manage customer agreement internal and external
- Assist in negotiation of contract amendments with customer in coordination with Sales
- Build strong customer relationship and manage customer feedback (EOR)
- Reply to customer request and queries in a timely and customer centric manner
- Manage customer disputes: monitor account payments and lead cash collection and escalate as necessary
- Organize customer visits (incl. eg performance review meetings, negotiations for upcoming orders, clarification of contractual amendments)
Your Profile
- Excellent communication and analytical skills, ability to work with a solution-based approach.
- University Bachelor’s Degree in engineering and/or business administration with strong understanding of financial and commercial aspects
- Technical knowledge of engine parts repair and overhaul processes and technology incl. strong knowledge of costing and pricing methodologies within the Engine Parts repair Services business field
- Core competencies in business economics, commercial affairs and financial modelling
- Significant (3 + years) experience in customer related and leadership positions in the MRO Aviation Industry if possible
- Strong commercial background with strong communication and presentation skills
- Able to work under pressure, flexible, creative thinking and innovative
- Fluent in English, French or German is an add-on
We offer
We offer an attractive position in a global and dynamic company. Through competitive employment conditions, you will have the opportunity to develop both professionally and personally. Our benefits system is created with our people’s best interest in mind and designed to aid in everyday life and situations. Take a look at them on our website by clicking below: www.srtechnics.com/careers/employee-benefits If you wish to apply to this position, kindly fill out the application form.
For other inquiries please contact us at: E-Mail schreiben
Please note that due to Swiss immigration regulations, we currently only consider applicants holding an EU passport, Swiss passport or a Swiss working permit.
