Multiple locations

Some highlights

• Being part of an international company yet with local presence

• Build a safer digital society together with us

Working as a Operational Vendor Manager

The role of the Operational Vendor Manager is responsible to establish, own and maintain an operational governance model with our key strategic partners (internal & external) and vendors to ensure the operational and technical alignment between Orange Cyberdefense and our partners. You ensure that the MSS Engine receives the expected value from our strategic partners and vendors by focusing on alignment, governance, and enabling vendors to contribute to service quality, cost efficiency, scalability, and AI leverage. You define and implement a MSS Engine Vendor Performance Monitoring with clear KPIs to track the health and quality of our strategic partners and vendors.

Key Responsibilities - Strategic

• Maintain technical and operational interlocks with vendors, including Product Management–to–Product Management alignment on roadmaps.

• Ensure operational requirements are correctly translated into contracts

• Validate support models, SLAs, escalation clauses

Key Responsibilities – Tactical/Operational

• Performance indicators relevant to MSS services

• Operational KPIs linked to service quality

• Own NFR and trial licenses for lab and training

• Identify systemic performance issues

• Alignment between operations, product, and vendor constraints

• Maintain MSS Engine certification database (in relation with vendor data)

• Own vendor training for MSS Engine operational teams

Key Performance Indicators

• Vendor Alignment Health Index

• Cost-to-Serve Trend

• Onboarding Scalability

• Escalation Quality Index

Skills & Experience

• Presentation Skills

• Office Tool Skills (Word, Excel, PowerPoint, Visio)

• Reporting skills (Excel, BI reporting)

• Broad and out of the box thinking

• Experience in alignment initiatives and Lean management

• Ability to coordinate teams

• Experience with recommendations aimed at improvement

• Experience with maximizing profits and saving costs

• Experience with developing frameworks for collaboration and reporting

• Language Skills: English. Other languages are a bonus