Senior Analyst OTC Business Process Enablement (Multiple Openings)

Johnson & Johnson MedTech is recruiting for a Senior Analyst OTC Business Process Enablement, located in Raritan, NJ, Raynham MA. Remote work options within the US may be considered on a case-by-case basis and if approved by the Company.

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/ 

As part of the Capabilities OTC Business Process Enablement organization, this role will support changes related to process improvements, enhancements, and break/fix solutions on the Order to Cash system. They will be responsible for testing, performing root cause analysis and resolution of process issues that impact the Medical Technology franchises.

Key Responsibilities:

• Lead moderate size projects applying business knowledge, system expertise, strong decision-making skills and project management skills.


• Serve as a subject matter expert with multi-functional team members for Medical Technology OTC processes, answering inquiries, resolving issues, and providing status updates to the impacted business partners and IT teams.


• Maintains a balance between business needs and strategies within IT standards to guide well-informed decisions.


• Accountable for change management, communications, and partner alignment in support of process improvements, break/fix solutions and approved system improvements


• Collaborate with commercial, supply chain, compliance, and IT organizations to develop end to end strategic solutions and root cause analysis.


• Developing and maintaining business process flows managed within the OTC platform.


• Attend project status review and system change reviews for requirements gathering and scope definition.


• Lead and coordinate support of business simulation and user acceptance testing.