Sr. Client Manager

Sr. Client Manager

Reading, GB

OPENTEXT

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

YOUR IMPACT

The Client Manager is responsible for Professional Services sales and customer success for assigned UK clients while actively supporting peers across the UK for mutual success against the OT mission of services sales, margin, and referenceability. The applicant will come from a business focused technology background dealing with both users and technicians and will have commercial acumen and knowledge of the sales environment. Services project experience is also important.

WHAT THE ROLE OFFERS

• Client Managers are the primary contact for new business opportunities within their sectors and will fulfil the role of Services Account Managers.
• Drive the services business development activities, strategy and approach within our business.
• Development, presentation and closing of proposals for professional services, including RFP/RFP responses.
• Identifying, qualifying and managing the pre-sales for consulting opportunities (working with existing customers, prospective customers and internal Product Account Managers).
• Creating a pipeline of opportunity to generate bookings meeting quarterly budget expectations.
• Understanding and ensuring timely delivery and management of opportunity forecasting using appropriate tools available.
• Managing and ensuring timely delivery of SOW’s, required approvals, together with managing contract status.

WHAT YOU NEED TO SUCCEED

• Strong track record of selling Professional Services to a wide variety of clients.
• At least two years prior experience closing and directing engagements totaling at least $2 million in annual fees.
• Experience in services account development across various industry sectors.
• Solid work ethic with a focus on delivering results to timescales (on time and on budget).
• Expertise in complex business and technical processes and their implications across the enterprise. Knowledge of project management disciplines and processes.
• Ability to understand the Open Text product offering and how associate such to client’s business requirements, together with an ability to assess the requirements and provide a ballpark figure for discussion purposes.
• Willingness to travel as required for client and internal meetings.

ONE LAST THING

At Open Text, our employees are our greatest asset. We have brought together a diverse community of people who respect each other and work together to deliver excellence. We provide a workplace that fosters teamwork and productivity, but we recognize that when employees are supported, we are all enriched. At the heart of our success are our people, so taking care of them is a priority for us. To do that, we have created a simple, transparent, and competitive benefits package.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com.