Claims Support

Intro 

Ready to revolutionize the future of employee insurance? Join us on an exciting journey to build the world's first fully digital employee insurance! Traditionally, the employee insurance industry and its processes have been cumbersome. Administrative headaches for HR managers, payroll managers, employees, doctors and claims managers, were the norm. Recognising the need for change, grape aims to revolutionize the traditional employee insurance model.

Your Role

As a Claims Supporter, you'll operate within a dynamic international setting, centered in Basel. You'll be in charge of first level tasks and assist the claims manager in managing the claims cases. Your role is pivotal in ensuring seamless customer interactions and contributing to an exceptional customer journey.

What you will do

• Performing administrative duties, including preparation of claims documents within prescribed guidelines.

• Providing inbound and outbound phone support, addressing customer inquiries.
• Coordinating invoices for the finance department and managing case documentation.

• Supporting claims personnel with various tasks and activities.

• You possess at least 1 year of customer service experience within the insurance industry.
• Fluent in German (C1 level) and proficient in French (B2 level) and/or Italian (B2 level).
• You have strong communication and interpersonal skills to build long-lasting relationships with our partners and support the employees during their leave.
• You have a team player attitude with the ability to work in a fast-paced startup environment.
• You thrive in a dynamic environment and are adaptable to changing priorities.
• You are open to work at our Basel office, with occasional visits to our Zurich office.
• Experience in project management within insurance settings.

• You exhibit a keen interest in leveraging technology to enhance claims support processes.
• Ability to handle a variety of tasks independently while maintaining attention to detail.
• You are tech-savvy and excited about new technologies in the insurance space.
• You are excited to explore new approaches to prevention and reintegration of employees into their work life.

• Remote-friendly setup, you can work from home or the office. However, we love spending time together in our beautiful office in Basel, or Zürich.
• Our offer includes a compensation package with a competitive salary and various benefits.
• We have a flexible working hours policy.
• We cherish working with a top tier team and organize monthly team events and bi-yearly team retreats.
• We sponsor a work visa in case you need one and also cover your relocation costs.
• 25 days of paid vacation per year and 9 public holidays.
• 100% reimbursement for all work related books or audiobooks.
• You have access to 12 free mental health sessions per year, from our mental health partner Aepsy.
• We cover your commute to Zurich, or your SBB half fare card.

Our process

• You receive a response regarding your application within 2 work days
• Motivational Fit (phone screen) - Anna Klopfer, Founders Intern | 30 min
  • During this call we want to learn more about you and previous experiences, but also give you the opportunity to ask questions about grape.
• Role Fit Interview - Nathalie Boeglin, Claims Manager | 60 min
  • During this call we will go more in depth in understanding your background and skills.
• Skills Assessment
  • You will get the chance to work on our skills assessment during a time slot of your choice, to showcase your technical competence.
• Skills Assessment Presentation - Nathalie Boeglin, Claims Manager | 60min
  • You will be able to present your assessment and explain your methods & processes more in depth.
• Cultural Connect @grape HQ - Fabian & Greg, Founders | 60 min
  • Meet our founders and some of the other team members at our office in Zurich.
• Reference calls
  • By this point we will have gotten a very good idea of your background, skills and team fit. Now it’s on us to do the last check with the references you provided.
• Offer
  • We’ll write out and send you your offer, so that you can start getting excited about you joining our team!

In case you have any questions, feel free to reach out!

GDPR & D&I

GDPR Disclaimer:

By applying for employment, you acknowledge grape insurance AG's processing of your personal data under GDPR and other relevant data protection laws. The information you provide will be used for recruitment, kept confidential, and shared only with those involved in the process. We may retain your data after recruitment unless you request otherwise.

If your application is successful, your data may be used for employment-related purposes, and your submission implies consent to this processing. For inquiries, contact careers@grapehealth.ch.

If you disagree with these terms or wish to restrict data processing, we may be unable to consider your application.

D&I Disclaimer:

grape insurance AG is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace. We welcome applicants from all backgrounds and do not discriminate based on race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status. We encourage candidates from underrepresented groups to apply.