Today, Lonza is a global leader in life sciences operating across three continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas, big and small, genuinely improve the world. And that’s the kind of work we want to be part of.

This role supports to proactively manage customer relationships and ensure the successful execution of ongoing projects. To strengthen customer relationships, increase account penetration, and uncover new avenues of business. To deliver year on year customer satisfaction targets, and territory/account financial targets.

Key responsibilities:

• To develop robust and well thought out strategic account plans, and to obtain sales management and business unit approval of the plans. Account planning should be based on but not limited to current market/industry trends, and a sound understanding of the accounts pipeline a commercialization strategies
• Manage ongoing account business and contractual negotiations. Ensure on time delivery and execution of Scope of Work. Organize and host Lonza & Customer Joint Steering Committees and Executive Steering Committees. Ensures that all lead and opportunity is consistently kept up to date to apprise senior management on the overall status of the incumbent’s account opportunity pipeline
• Plan and perform the selling, proposal and contract negotiation processes, developing and deploying robust value propositions and action plans to close deals effectively and maximize margin
• Act as the customer advocate and leverage internal team expertise to resolve problems and follow through on commitments, elevating critical issues to the appropriate management level for removal of organizational barriers to resolve customer problems
• Demonstrated effectiveness in closing complex customer deals with multiple projects across all available Lonza technologies.  Demonstrated competence in collaboration, team work and communication with customer, as well as, internal Lonza Commercial Leadership
• Monitors, manages and ultimately improves customer satisfaction. Performs regular account health checks
• Perform other duties as assigned

Key requirements:

• Bachelors’ degree in the field of Biology, Biochemistry, or related Engineering is required
• A Master's degree in Life Science's or Engineering. PhD and/or MBA in the field of Biology, Biochemistry, or related Engineering is preferred.
• Advanced no of years of commercial experience in the Pharmaceutical, Biotech or CDMO space. Proven track record in delivering year on year financial and customer satisfaction targets. General understanding of drug development and commercialization pathways. Technical understanding of drug substance and drug product manufacturing processes
• Business fluent in English.
• Proven track record in delivering year on year business targets for complex high value deals
• Strong understanding of drug development and commercialization processes.
• Strong technical understanding of drug substance and drug product manufacturing processes
• Demonstrated track record to secure new customers, exhibiting a strong close rate
• Proven ability to generate PowerPoint presentations
• High level of understanding of the drug development process from pre-clinical to clinical development and commercialization
• Effective at working with scientists and other customer stakeholders, up to and including C Suite leaders, to discuss the value proposition of Lonza’s offerings, whether it be a small or large value deal
• Understanding of SalesForce.com customer contact management system
• Strong interpersonal and leadership skills. Creative, adaptable, capable of self-motivation and independence
• Adept at building strong internal network and navigating a complex matrix organization to optimize influence for ensuring appropriate support levels for territory opportunities
• Customer facing attitude. The ability to build relationships based on trust and long term commitment. Strong gravitas, particularly in specific technology area of focus
• Experience of working in and driving teams to a specific customer based result.

Every day, Lonza’s products and services have a positive impact on millions of people. For us, this is not only a great privilege, but also a great responsibility. How we achieve our business results is just as important as the achievements themselves. At Lonza, we respect and protect our people and our environment. Any success we achieve is no success at all if not achieved ethically.

People come to Lonza for the challenge and creativity of solving complex problems and developing new ideas in life sciences. In return, we offer the satisfaction that comes with improving lives all around the world. The satisfaction that comes with making a meaningful difference.