CUSTOMER SERVICE ASSOCIATE III

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

TE Connectivity's Customer Service Teams are integral to facilitating various pre-sales and post-sales service functions. They engage with customers, company sales, and service representatives, utilizing phone, internet, and correspondence channels to process transactions and address inquiries regarding TE’s products or services. Additionally, they play a crucial role in promoting and selling company offerings, as well as investigating and resolving customer complaints. A primary objective is to cultivate strong business relationships in line with TE's Extraordinary Customer Experience strategy.

This is not a remote role

Given the sensitive nature of this facility under International Traffic in Arms Regulations (ITAR), only U.S. Persons are eligible for employment. Compliance with federal law mandates identity verification and confirmation of eligibility to work in the United States, alongside completion of the required employment eligibility verification document upon hire.

• Interface on a day-to-day basis with inbound customer requests, redirecting as necessary.
• Process requests for quotations and proactively communicate with customers.
• Conduct quote and order processing within the company's ERP systems.
• Perform contract reviews on quotes and orders to ensure accuracy and compliance.
• Progress and expedite orders as requested to enhance customer satisfaction.
• Handle customer returns and cancellations efficiently.
• Investigate credit and debit requests and queries, issuing necessary credits or debits.
• Participate in team meetings to discuss key performance indicators such as On-Time Delivery (OTD) and backlog, addressing general support issues.
• Assist with data collection and entry for reporting purposes, contributing to operational efficiency.
• Collaborate with external services, including Legal and Compliance departments, to ensure a comprehensive customer service experience.

By executing these responsibilities diligently and collaboratively, TE Connectivity's Customer Service Teams uphold the company's commitment to excellence in customer service while adhering to regulatory requirements and industry standards.

What your background should look like:

• Excellent interpersonal skills, fostering effective communication.
• Demonstrates an excellent telephone manner, ensuring positive interactions.
• Proficient in Word, Excel, and Outlook, facilitating efficient task management.
• Flexible and adept at working under pressure to meet tight deadlines.
• Capable of communicating effectively with customers and stakeholders at all organizational levels.
• Demonstrates initiative and teamwork, contributing effectively to collaborative efforts.
• Possesses 5-7 years of experience in a comparable industrial Customer Service/Sales environment.
• Exhibits an organized and methodical approach with meticulous attention to detail.
• Shows proficiency in handling customers and operating within a customer-centric environment.
• Has a working knowledge of ERP systems, enhancing operational efficiency.
• Exposure to Defense and Oil & Gas industries is desirable but not essential.

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

ABOUT TE CONNECTIVITY

TE Connectivity is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, renewable energy, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 8,000 engineers, working alongside customers in approximately 140 countries. TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat, Instagram and X (formerly Twitter).

COMPENSATION

• Competitive base salary commensurate with experience: $39,120-$58,680 (subject to change dependent on physical location)

• Posted salary ranges are made in good faith. TE Connectivity reserves the right to adjust ranges depending on the experience/qualification of the selected candidate as well as internal and external equity.

• Total Compensation = Base Salary + Incentive(s) + Benefits

BENEFITS

• A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits.

EOE, Including Disability/Vets