Head of Customer Onboarding

Sonar solves the trillion-dollar challenge of bad code. Sonar equips organizations to achieve and sustain a Clean Code state by empowering developers to write consistent, intentional, adaptable, and responsible code. Clean Code produces software that is maintainable, reliable, and secure, allowing development teams to spend less time fixing issues and more time innovating. With Sonar, and by employing the company’s Clean as You Code methodology, organizations minimize risk, reduce technical debt, increase productivity, and derive more value from their software in a predictable and sustainable way.

Sonar’s open-source and commercial products – SonarLint, SonarCloud, and SonarQube – support over 30 programming languages, frameworks, and infrastructure technologies. Trusted by more than 500,000 organizations and used by more than 7 million developers globally to clean more than half a trillion lines of code, Sonar is integral to delivering better software.

At Sonar, we’re a group of brilliant, motivated, and driven professionals working hard to help organizations build responsible, secure, high-quality code quickly and systematically. We build solutions that don’t just solve symptoms of problems – we fix problems at the source – source code, to be specific.

We have a dynamic culture with employees worldwide and hub offices in the USA, Switzerland, France, the UK, Singapore, and Germany. We believe team members should have the opportunity to come to work every day, work on a product they are proud of, love what they do, and feel energized by their peers. With our roots deep in the open source community, we’re all about the mission: provide solutions that deliver Clean Code.

The impact you will have  

We are seeking a customer-focused leader to build our Customer onboarding team. This team plays a critical role in helping customers adopt Sonar’s suite of products and becomes the primary point of contact for new customers. In this role, you will have the opportunity to build a team from the ground up and define the customer onboarding experience. You will have a significant role in driving initial product adoption while establishing long-term customer relationships.

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On a daily basis, you will

• Design, implement, and iterate on a comprehensive onboarding strategy tailored to different customer segments, customer personas, and product offerings. This includes defining key milestones, creating onboarding materials, and optimizing processes to help customers realize value. 
• Recruit and lead a high-performing team of Customer Onboarding Engineers. Provide coaching and support to ensure the team delivers an exceptional experience.
• Represent the customer's voice as you collaborate with product, sales, marketing, and support teams to ensure alignment of onboarding processes, product enhancements, and customer feedback loops. 
• Leverage data to drive initiatives that enhance the onboarding experience, streamline processes, and increase customer satisfaction and retention.
• Build strong relationships with key customers to ensure that you understand their needs and can advocate for their success within the company. Act as a trusted advisor and strategic partner during the onboarding process.

The skills you will demonstrate

• Customer-centric mindset with a passion for delivering exceptional customer experiences.
• Excellent leadership and people management skills with experience in building and motivating high-performing teams.
• Strong understanding of developer tools, software development lifecycle, and technical concepts.
• Proven track record of success in leading customer onboarding or customer success teams in a B2B SaaS or developer tools company.
• Strategic thinker who can develop and execute onboarding strategies that drive customer adoption, retention, and growth.
• Experience leveraging data to drive insights and decision-making.
• Exceptional communication and interpersonal skills.
• Bachelor’s degree in Computer Science, engineering, or related technical field; MBA or equivalent experience preferred.

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Why you will love it here

• We value a safe work culture - founded in respect, kindness, and the right to fail.

• We hire great people - we value communication skills as much as technical prowess and we strive to create a work environment that allows for everyone to succeed and feel empowered to do their best work. Our 500+ SonarSourcers from 35 different nationalities can relate!

• Work-life balance - a healthy work-life balance is very important at Sonar.

• Flexible hours - we schedule our days in order to be effective at work, while also being able to enjoy life’s important moments.

• We promote continuous learning - in an ever-changing industry, learning new skills is the key to growth and success! We're happy to support all employees in this journey if desired. 

What we do

As Home of Clean Code, Sonar is the ultimate solution to achieving Clean Code for developers and organizations alike. 

The company was formed to develop the open-source tool SonarQube, which has since become the go-to standard in code quality management. We strive every day to pave the way for developers, tackling the toughest issues head-on and pushing the limits of what’s possible. 

Who we are

At Sonar we believe in people, dedication, and innovation. We’re a team of problem solvers who are passionate and relentless in their respective missions. We want to work with people who are ready and willing to fasten their seat belts and be part of an incredible ride! 

Our Core Values are: Smarter Together, Excellence, Innovation, and Delivery. They reflect our unique culture and we expect them to help shape and positively strengthen our organization. 

If you want to learn more about our culture, check out our blog post.

Join us; we’ll be smarter and stronger together!

Sonar is an equal-opportunity employer and is committed to treating every employee with equal respect and fairness. We maintain a zero-tolerance policy toward any form of discrimination. All candidates will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, veteran status, disability, or any other legally protected status.