Staff - Customer Service Representative

To responsible day to day operations of Inbound Call Center and expected result are as following;

• Ensure calls are answered within committed service levels
• Queries are addressed efficiently
• Requests are completed with ease
• Complaints are resolved swiftly
• Call quality aligned with KTAXA's high standards - "Fast, Clear, and With Love"

Operate outbound call activities to build long term relationship with customer, increase persistency & customer satisfaction by perform the multi-tasking outbound call among priorities of welcome call and Guarantee call back ,Premium due reminder, newly orphan greeting and including the delighting MKT activities & campaign i.e. get well soon.

Responsible for premium payment on phone by credit card, ensure premium collection accuracy and process must be align with compliance and legalYour Profile

• Bachelor's degree in any fieldAbout AXA

• Preferred experience in call center of insurance business minimum 2 years,

• Service mind , Flexible

• Problem solving skill

• Good communication

• Can work under pressure

Would you like towake up every day driven and inspired by our noble mission and to work togetheras one global team to empower people to live a better life? Here at AXA westrive to lead the transformation of our industry. We are looking for talentedindividuals who come from varied backgrounds, think differently and want to bepart of this exciting transformation by challenging the status quo so we canpush AXA - a leading global brand and one of the most innovative companies inour industry - onto even greater things.

In a fast-evolvingworld and with a presence in 64 countries, our 166,000 employees and exclusivedistributors anticipate change to offer services and solutions tailored to thecurrent and future needs of our 103 million customers.About the Entity

Krungthai-AXA Life Insurance Public CompanyLimited, created from a solid co-investment partnership between Krungthai BankPCL. and the AXA Group, global financial protection and asset-managementspecialists.

Krungthai-AXA Life Insurance Public Company Limited is committedto doing business responsibly, and to buildingtrust-based relationships with all of our alliances.What We Offer

• A competitive salary
• Health Insurance cover OPD and IPD and dental plan
• Life and Accident Insurance
• Parent’s Health Benefit(IPD) for single staff
• Company provides group health insurance including his/her spouse and up to 3 children
• Provident Fund