Field Service Engineer (f/m/d)

Job Description

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing efficiency in their laboratories, we are here to support them. Our global team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.

This is an excellent opportunity to start your career in our growing Field Service team and make a difference - you will receive comprehensive training from our colleagues to get you started with your development within Thermo Fisher Scientific.

Focus of the role is Installation, Preventive Maintenance, Instrument Qualification and Troubleshooting of Chromatographic (HPLC/IC) Devices within Switzerland.

Your Responsibilities:

• Collaborate with colleagues in our customer care center to efficiently schedule your service visits to meet and exceed customer expectations.
• Install our products from our diverse Chromatography portfolio, demonstrate instrument specification and instruct customers on use (Familiarization).
• Perform preventive maintenance and qualifications on customer instruments and help to improve instrument uptime and availability.
• Detailed preparation and documentation of maintenance and qualification activities to meet regulatory requirements.
• Analysis of instrument failures.
• Contribute to the overall Service Targets with respect to Bookings, Revenues, Service Profit and Overhead Cost while following all internal rules, processes and practices.
• Perform all Service Activities in line with internal rules and customer regulations.
• Always ensure the highest professional relationship with our customer base to achieve customer loyalty and raise issues if necessary, to solve critical tasks in the fastest way possible.
• Follow our ethical business conduct guidance.
• Manage the company's assets provided, such as Car Stock/Inventory of Parts, Computer, Telephone, general Tools, Software, Company Car, Manuals etc.
• Optimize the work schedule by coordinating with all the vital partners for service planning/scheduling (Dispatching function, Team Leader, others).

Minimum Qualifications:

• Technical education or chemical background
• Proficient in German and good knowledge of English language
• Driving license
• Curiosity about analytical instruments, systems, applications, new products and technologies
• Excellent interpersonal, self-motivational and negotiating skills
• Passion to travel mainly within Switzerland; for training or special calls, international traveling including all EMEA Territory and the US is required

Preferred Qualifications:

• 2-3 years’ experience servicing of our Chromatography products or as a user
• Good hardware and software skills especially of Windows operating systems and applications as well as Microsoft Office package
• Strong problem solving skills
• Proven organizational skills with the ability to handle multiple tasks with different priorities
• Knowledge in French is an advantage

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us (https://jobs.thermofisher.com/global/en/5-reasons-to-work-at-thermo-fisher-scientific) . As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

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​Apply today! http://jobs.thermofisher.com

​Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.