Manager RBB Relationship Manager, MSF WPB

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Job Profile:

Through Retail Business Banking (RBB) our global network offers comprehensive support and services to businesses in the SME market. From expanding overseas to managing the cash and trade flows of an established enterprise, the Business Banking team of Relationship Managers and Product Specialists provides a range of end-to- end solutions designed to help small and large businesses reach their potential.

The job will involve all or some of the following tasks:

• Manage customers within the Portfolio managed or RM Managed segments with accountability for sales, service, risk and operational delivery.



• This role may interact with customers via a face-to-face or direct channel environment.



• Responsible for managing the Relationship Management support teams,



• Responsible for credit and operational risk oversight for the given market



• Perform Credit risk assessments.

The job holder is responsible to drive and achieve a significant growth while maximizing sustainable profitability for RBWM business in INM through delivering the RBB strategy. He/she is required to develop business plans and work closely with Head Sales and Distribution, RBB/ Head RBB to manage the RBB performance of all divisions to deliver business results, and establish an effective and efficient sales and service platform with relevant functions to achieve business performance which are in line with Group standards and Compliance policies.

Primary Responsibilities

• Perform overall management of client relationship/ provide guidance to branch RM and Service teams on RBB products, proposition for clients.



• Conduct customer due diligence including ID & V, KYC, screening, obtaining relevant approval prior to onboarding



• Quality check on Account profiles on all account opened



• Conduct EKYC if appropriated



• Perform periodic review and event trigger for customers



• Escalate any unusual activities/ suspicious transactions to FCC for investigation.

Principal Accountabilities

• Improve customer acquisition, Optimize revenue through aiding customers to identify their needs and providing solutions to those needs through the optimum channel and ensuring completion of the sale where that can be achieved by the product fulfillment, Optimise the configuration of all physical distribution channels to enhance the customer experience, reduce costs and increase sales.



• Proactively develop effective strategies to manage both existing and new relationships, by anticipating customer needs and providing a superior service and products



• Keep up-to-date on knowledge of HSBC's international and domestic strategy, capabilities and policies, and of external factors influencing international and domestic business e.g. economic, cultural, geographical, procedural and regulatory requirements



• Collaborate with RBB colleagues, and broader RBWM and CMB teams to ensure the collective needs of customers are met through appropriate Group solutions



• Enable and encourage the generation of referrals for Premier, Advance, Mass and CMB segments



• Generate quality assets through the use of appropriate risk management tools, priced appropriately for risk and in line with customer needs



• Maximize profit and achievement of the growth of RBB clients portfolio



• Achieve agreed financial targets by development of existing and new relationships



• Complete regular reviews with clients to understand their current and long term needs and advise them on the products and services that help them achieve their goals



• Effective use of tools and information to drive client service delivery and RBWM performance



• Maintain a minimum standard of qualifying RBB clients within portfolio as stated by Group



• Monitor and act on daily sales activity management information and other internal information tools,



• Establish and agree client contact strategies in line with Group operating models



• Fully utilize and input to Client Relationship Management data, ensuring all client information is complete and kept up to date