Sales Support Agent (m/f/d)

About the job

CWS Hygiene is the market leader in the field of washroom hygiene and a pioneer in sustainability in our industry. You have probably already seen us in the washrooms of restaurants or noticed our doormats at the entrances of shops. You can find us everywhere – whether on site or on the street, where you regularly see our pink service vehicles. To strengthen our team in the hygiene sector, we are looking for you!

Your tasks as

Sales Support Agent (m/f/d)

(100% or job sharing 50-50% possible)

In your role, you support the sales team and actively relieve employees of administrative tasks, efficiently resolve customer concerns, and directly support the field service – whether in writing or by phone. You independently handle clarifications on price-relevant topics and ensure that every customer is optimally cared for. Additionally, you organize training sessions for existing and new employees to improve processes and share knowledge. You contribute to ensuring that our sales team achieves its goals and that our customers are completely satisfied.

Your role with us in Sales Support

• You assist in creating and reviewing offers and take care of clarifying missing or incorrect information
• As an interface between service, sales, and customer service, you take on further internal and external clarifications
• You independently handle customer concerns and offers, clarify price-relevant topics, and take care of complaints – in writing and by phone – also in direct exchange with the field service
• You create and regularly update sales-relevant work instructions
• You conduct training for new and existing sales employees to keep the team up to date
• With your feedback and control, you support the sales management in ensuring quality in sales and providing important information from the ERP system

How do you ensure that we provide the best service?

At CWS Hygiene, we believe it is crucial that you fit with us both personally and culturally. You have a passion for service solutions, want to be the best, and bring a high level of commitment. You are able to recognize the needs of our customers and translate them into first-class solutions.

• You have a commercial basic education or a comparable qualification, ideally complemented by experience in customer service or inside sales
• Experience with ERP and CRM systems (e.g., Salesforce, Microsoft Dynamics D365) as well as solid knowledge of Microsoft Office applications make you particularly suitable
• You speak fluent German and ideally also have French skills in spoken and written form; English or Italian are an advantage
• With your structured, proactive, and solution-oriented working style, you convince as a team player and problem solver
• You are used to planning your workdays independently and in a structured manner and keep an overview even in hectic situations
• Flexibility and the ability to quickly learn and apply new software technologies characterize you
• Your motivated appearance and reliability complete your profile, so you can work both independently and goal-oriented

What do we offer you

Working at CWS Hygiene means being part of a dynamic and challenging environment where no day is like the other. As part of a large European company, you have the opportunity to learn a lot and continuously develop yourself. Our core values: The customer comes first, we support each other, get better every day, take responsibility, and strive for success.

• Short decision-making paths – plus a team culture where you share knowledge and experiences with your colleagues and coaches from day one
• Your performance pays off: You are offered an attractive compensation package with home office options
• We provide you with full IT equipment
• A company pension plan, 5 weeks of vacation, and other company benefits await you
• We take you along on our success path as a market leader with an established portfolio, ongoing innovations, and future-oriented hygiene solutions

About CWS Hygiene:

With innovative, sustainable, and digitized service solutions, CWS Hygiene ensures health, safety, and protection in the workplace and public spaces. The complete solutions include hand and toilet hygiene from small washrooms to large sanitary facilities as well as clean entrance and exit areas with mats in building complexes, public buildings, and industrial plants. CWS Hygiene stands for sustainability: Thanks to its rental model, the company offers its customers a so-called "circular economy" and is committed to a healthier and safer future.

Currently, CWS employs 11,500 people in 15 countries. CWS International GmbH and its subsidiaries are owned by Franz Haniel & Cie. GmbH.

More information at https://www.cws.com/hygiene

Does that sound exciting?

Then apply now by sending us your complete application documents by clicking the "Apply" button. We look forward to getting to know you!