Customer Advisor Public Transport / Customer Service Clerk Public Transport 80 – 100%

About the job

Are you interested in an exciting combined position «Counter and Backoffice»? You will complement our teams in our modern travel center at Zug train station as well as in the back office in Baar.

Working for a well-functioning public transport system for the Zug region - with heart and commitment. We are moving together and ensure that everything runs smoothly in the background as well.

What defines us? A collegial atmosphere characterized by trust, personal responsibility, and openness to new ideas. We work solution-oriented and support each other – with the goal of further developing ZVB as the number 1 mobility provider in the Zug area.

If you are looking for meaning in your work and enjoy shaping things, you are in the right place with us. You can expect thorough training, fair conditions, and benefits that really matter. With us, it’s not just about what you can do – but also who you are and how you contribute.

We are ZVB – more than just a job.

Your Tasks

• At the front desk, you advise our customers at the counter, by phone, or in writing for travel with public transport. You sell regional and national public transport products, provide timetable information, and assist customers with questions about digital ticketing.
• You are fascinated by people: You accompany apprentices on their path into the professional world and are also willing to engage for your team and take on responsibility.
• You process customer feedback in the customer service back office by written and telephone means.
• As a tariff expert, you handle various tariff adjustments in the back office, prepare information, ensure data supply, and create statistics.
• For special trips/major events, you coordinate all tasks in an exciting hub function (from vehicle availability to invoicing).

Your Profile

• You have a commercial education, ideally completed in public transport (e.g., commercial apprenticeship in public transport, retail specialist public transport) and bring several years of public transport sales experience.
• You navigate confidently through the public transport tariff jungle and are enthusiastic about the market in the Zug region.
• As an upbeat team player personality, you are uncomplicated, flexible, and work committed and independently.
• Very good German and good English skills and confident handling of Office applications are important to us.
• You convince with your customer orientation. Accompanying and inspiring customers suits you. And when things get hectic and turbulent, you remain calm and keep an overview.

Our Offer

• With us, you will find a distinctive, family-like DU culture and have the opportunity to contribute and help shape things.
• You can expect good onboarding: We carefully introduce you to your job.
• You choose between different working time and vacation models, with up to 7 weeks of vacation, and also have the possibility to work partially flexible on location.
• You receive a free GA travelcard and great travel discounts for your family.
• Trust, openness, respect, and appreciation are not just on paper with us, but are lived.