ICT Support 1st/2nd Level 100% (m/f)

ICT Support 1st/2nd Level 100% (m/f)

• Niederbipp
• permanent
• full-time

About us

Hey, we are Tela, a family-owned company. For over 50 years, we have been producing high-quality hygiene papers that are constantly adapted to the changing needs of people and markets thanks to state-of-the-art technology and continuous innovation. With our own wastewater treatment and recycled paper processing plant, we have been pioneers of sustainability since the beginning and still place the greatest value on ecology and environmental awareness today.

Over 200 highly motivated, skilled employees ensure the supply of our regional and international customers in Niederbipp, Bern, among others with the Swiss traditional brand Tela. As a family-run company, Tela has complemented a network of hygiene paper factories in Switzerland, Germany, and Poland that has existed for over 40 years as a partner since 2021.

To strengthen our team in Niederbipp, we are looking for you as soon as possible as

ICT Support 1st/2nd Level 100% (m/f)

Tasks

• IT support – first and second level support for infrastructure and user problems, quick and solution-oriented assistance
• Analysis & diagnosis – root cause analysis of IT problems and sustainable resolution
• Workstation management – administration and support of around 200 Windows workstations
• User & permission management – management of users, rights, and printers in a Microsoft AD environment
• Procurement & hardware management – acquisition and management of IT equipment
• Coordination of external partners – collaboration with service providers for smooth IT infrastructure
• Onboarding new employees – setting up workstations and introduction to IT systems
• Documentation & instructions – creation and maintenance of helpful IT guides
• Project support – opportunity to participate in exciting IT projects

Profile

• IT expertise – completed vocational training in IT and experience in 1st/2nd level support
• Microsoft know-how – very good knowledge of Windows, O365, and administration of MS Active Directory
• Strong communication skills – fluent German as well as good English skills in spoken and written form
• Service orientation – friendly, confident demeanor and enjoyment in dealing with users
• Analytical thinking – structured and solution-oriented working method with an eye for the essentials
• Entrepreneurial thinking – networked, proactive approach with quick comprehension

Offer

• At least 5 weeks of vacation so you can really relax
• Free parking spaces so you don’t have to worry about finding a parking spot
• Look forward to birthday, Easter, and Christmas gifts
• A good pension fund for your future security
• Free fruit and ice cream in summer as well as healthy catering options
• Work in a very good team and a great atmosphere
• Free products four times a year
• Thorough introduction and training to prepare you optimally for your tasks
• Opportunities for further education and training to constantly expand your skills
• Access to our employee app for current information and communication
• Benefit from bonuses for successful employee referrals

Contact

Chantal Seewer

HR Specialist

Tela GmbH | HR Department | Rotboden 1 | 4704 Niederbipp