Client Service Support Specialist - Geneve

A Client Service Support Specialist is the primary support person for service related execution within the Private Bank. In this role you will be supporting our Client Service team for all the regions based in Geneva in delivering a high quality service to our clients and ensuring the smooth execution of all daily tasks within strict deadlines. Please note that this is non-client facing role.

Job Responsibilities

• Data entry and process initiation, mainly payment transfer inputs 


• Manage daily inquiries accurately, within established deadlines, and in accordance with existing policies and procedures


• Working within a team to execute daily transactions, mainly payment instructions and liaise and follow-up with internal teams for transfer issues 


• Assist the team in production of monitoring reports for daily transaction as well as verify and maintain data quality


• Signature Verification of Instructions received from clients


• Participate in special projects and UAT testing for IT enhancements as assigned by Team Manager

Required Qualifications, Capabilities and Skills

• Ability to adapt to a rapidly changing business and technology environment, and to utilize all available tools and resources to service clients as efficiently as possible


• Understand and comply with the regulations, policies and procedures applicable to these products and services, and grasp the potential financial liabilities associated if they are not executed properly


• Consistently detail-oriented and results-focused when dealing with high volumes 


• Team player with the ability to work well with multiple stakeholders and other team members


• Previous experience in a similar role within the financial services and/or Banking industry is an advantage


• Excellent English communication skills (verbal and written), additional languages a plus