Welcome Team Manager

Designed by Genevans and built for Genevans, the Hôtel Métropole, active since 1854, is writing a new chapter in its rich history with a reinvention of its 102 rooms, its 4 conference spaces, the lobby, and the restaurants & bars. It is a member of the Preferred Hotels & Resorts network.

Located on the 5th floor of the hotel, the Met Rooftop offers a breathtaking view of the lake, the jet d'eau, and the old town.

Situated in the heart of one of the city's most beautiful parks, the Restaurant-Hôtel du Parc des Eaux-Vives offers 5 rooms and 2 junior suites with views of the lake, the park, or the tennis courts. The small manor offers a seasonal restaurant with a panoramic terrace.

The ground floor offers 4 modular private lounges. On the 1st floor, the space is fully privatizable with a meeting room, a terrace with lake view, and a bar.

Are you ready to lead by example, inspire your team, push boundaries, and redefine modern luxury hospitality in two iconic hotels in Geneva, on the left bank?

Join us to create an innovative and stimulating environment where employees and guests can connect, disconnect, or reconnect to what matters most.

As a Welcome Manager, you will be responsible for delivering authentic, personalized, and memorable experiences, leaving a lasting emotional imprint on our guests at Hôtel Métropole and Restaurant-Hôtel du Parc des Eaux-Vives, leading by example.

You will support the transition to fully cross-functional collaboration within the Welcome team, which, as One Team, manages the entire welcome journey:

from arrival at the door, to check-in, to room escort, to tailored concierge recommendations — ensuring efficiency and continuous improvement.

As a leader, you will encourage your team to grow — to embrace change, push limits, and explore new possibilities, within a One Team dynamic.

You will establish a climate of trust and open communication, enabling everyone to reach their full potential through supportive coaching and constructive feedback.

And as a role model, you will embody our shared values and guide your team daily in this spirit of unity.

Team Leadership

Inspire, train, and develop the Welcome team to ensure exceptional and consistent service.

Oversee recruitment, onboarding, and performance management to build a motivated and high-performing team.

Recognize, encourage, and support individual growth and team spirit.

Customer Experience Management

Oversee every stage of the customer journey — before, during, and after the stay — ensuring each interaction is authentic, personalized, and memorable.

Build strong relationships with guests, respond to their feedback with empathy, and turn every moment into a lasting memory.

Operational Excellence

Ensure smooth daily operations, promptly resolve issues, and maintain a high level of guest satisfaction.

Participate in budget preparation, monitor key indicators (occupancy rate, ADR, room turnover), and collaborate with the Revenue Management Director to optimize profitability.

Ensure compliance with the hotel's credit policy and safety, security, and sustainability standards.

Continuous Improvement

Regularly evaluate guest feedback and internal processes to identify areas for improvement.

Lead daily briefings and encourage open communication between teams and departments.

Train employees in upselling, cross-selling, and service excellence in line with our standards and brand values.

A true leader, capable of inspiring, motivating, and growing their team.

Passionate about creating sincere and emotionally impactful guest experiences.

Calm under pressure, proactive in problem-solving, and confident in decision-making.

Excellent communication and collaboration at all levels.

Adaptable, forward-looking, comfortable in an evolving and innovative environment.

A model of integrity, respect, and professionalism — both online and offline.

If you are ready to lead with authenticity, empower with confidence, and create lasting emotional connections with your guests and team, we invite you to join us.

Together, let’s redefine modern luxury at Hôtel Métropole and Parc des Eaux-Vives.

Apply today and be part of the reinvention of these two iconic establishments.

Please send your complete application. If you do not hear from us within 15 days, please consider that your application has not been received.