Technical Support Specialist - Samsung (m/f/d) 100%

Key information

  • Publication date:27 January 2026
  • Workload:100%
  • Contract type:Permanent position
  • Place of work:Rotkreuz

Job summary

mobilezone reload ag promotes sustainability and a closed smartphone cycle.

Tasks

  • Extend the lifespan of mobile devices responsibly and efficiently.
  • Support the Samsung Repair Team with technical expertise and training.
  • Ensure compliance with Samsung's repair processes and quality standards.

Skills

  • Technical education or substantial experience in telecommunications required.
  • Strong communication and teamwork skills are essential.
  • Proficiency in German and English with MS Office knowledge.

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mobilezone reload ag stands for sustainability and a closed smartphone

cycle. We extend the life of mobile devices and thus enable responsible
use of modern technologies. As the largest Swiss service provider for smartphones,
tablets, wearables, and laptops, our service portfolio ranges from repair to
refurbishment to upcycling.
More than 50 employees work in our technology center in Rotkreuz, serving private and
business customers with the highest service quality.

The Samsung Repair Team is responsible for the diagnosis and repair of all mobile devices from the
South Korean manufacturer. The team of about ten people works strictly according to
manufacturer specifications and places a clear focus on repair quality, process compliance, and
efficiency.

To support our technical team, we are looking for you in Rotkreuz immediately or by arrangement as:

Technical Support Specialist - Samsung (m/f/d) 100%

We offer you:

  • Modern infrastructure in a central location
  • Working in a young, dynamic team
  • Sustainability lived in everyday work 
  • Accident insurance in the private sector
  • Appreciative corporate culture 
  • Employee offers in the telecommunications sector

For this position, we are looking for a responsible, reliable, and independent personality with a strong technical interest and an exact as well as careful way of working. You enjoy working in a team, communicate openly and constructively, and bring the ability to accept criticism as well as solution-oriented thinking. A high willingness to learn, quick comprehension, as well as flexibility and resilience in daily operations are important for this role.

You have completed an electrical engineering or technical basic training or have several years of professional experience (at least four years) as a technician in the field of telecommunications, consumer electronics, or repair services. Very good German skills in spoken and written form, good English skills, and confident handling of the PC and common MS Office applications complete your profile.

You take on the following tasks:

  • Professional training of new employees in the Samsung repair department
  • Planning and conducting technical training and further education 
  • Supporting employees with technical questions in daily business
  • Central professional contact point for employees of the repair department
  • Ensuring compliance with Samsung guidelines, repair processes, and quality standards 
  • Support and use of manufacturer-specific systems and interfaces
  • Support during audits, process reviews, and implementation of manufacturer requirements
  • Supporting team management in achieving productivity, quality, and throughput time goals
  • Actively identifying, proposing, and implementing process optimizations
  • Processing and resolving technical customer care inquiries

Apply now via the online application system. For further information about the position, our HR team will be happy to assist you at +41 58 400 24 42 .

mobilezone reload ag, Erlenstrasse 4A, 6343 Risch | www.mobilezone.ch

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