Service Delivery Operations Analyst – Premier Support

Why Work at Lenovo

Description and Requirements

We are looking for a motivated Service Delivery Operations Manager to support our Premier Support team. This role is supporting the Call Center activities and Service Delivery Operations and focuses on understanding, analyzing and driving KPI performance by interpreting Power BI dashboards and Excel reports and creating clear business presentations, reports and action plans. Additionally, the role involves identifying and driving process improvements, as well as coordinating activities and projects between internal teams and stakeholders. If you have strong communication skills, project management experience, and a talent for making data easy to understand, we invite you to join our dynamic, international environment!

The ideal candidate has knowledge of commonly used concepts, practices, and procedures within service support functions. Experience with call center operations, service functions, and Microsoft Dynamics will be considered a plus.

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Key Responsibilities:

• Analyze and interpret Power BI dashboards and Excel reports to extract key business insights.
• Create clear, user-friendly reports and presentations for business stakeholders, translating technical and data-driven information into easy-to-follow business summaries.
• Understand the scope of various service initiatives and provide support to the Premier Leadership team to drive KPIs.
• Understand and familiarize with the main Microsoft-Dynamics-based CRM, supporting the team by extracting information, supporting the creation of dashboards and views for further analysis or performance and backlog monitoring and collaborating with other teams on system integration.
• Track and follow up on project and operational tasks to ensure timely delivery.
• Work with internal teams and stakeholders to validate data and drive changes, enhancements, and corrections.
• Support continuous improvement initiatives in reporting, communication, and process efficiency.
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Requirements:

• Previous experience as a Business Analyst, Project Coordinator, Service Delivery Manager or similar role.
• Strong ability to read, interpret, and create reports using Power BI and Excel.
• Skilled in creating clear business presentations (PowerPoint).
• Excellent written and verbal communication skills, with the ability to simplify complex information.
• Project management experience, including task tracking and stakeholder coordination.
• Strong organizational skills, with the ability to manage multiple priorities independently.
• Self-driven, adaptable, and comfortable working in a fast-paced environment.
• Fluent in English; additional language skills are considered an advantage.
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What We Can Offer You:

• A multitude of professional and personal opportunities
• An open and stimulating environment within one of the most forward-thinking IT companies
• An international organization with a high focus on all types of Diversity in the team
• 3 sick days per year
• Additional vacation days
• 100% sick leave compensation up to 2 months per year
• A broad selection of soft / hard skills trainings and individual mentoring
• Employer contribution to the Third Pillar Pension System
• Life & life events insurance, fully covered by company

Base gross monthly salary starts from 2.500 EUR. The final offer could be, of course, negotiated higher than the advertised minimum - it all depends on your experience! In addition, there is also a variable part (a bonus) in value of 12% of your annual earnings.

Join us to connect insights, teams, and strategies — where your communication skills and business understanding create real impact. Apply today and grow with us!