Receptionist at the ENT Polyclinic (12862-AD-202-2025)

Administration

Receptionist at the ENT Polyclinic

The Otorhinolaryngology Service is looking for a receptionist at a 60% activity rate for its polyclinic. The starting date is scheduled for March 1, 2026.

Context

The Lausanne University Hospital (CHUV) is one of the 5 Swiss university hospitals. Thanks to its collaboration with the Faculty of Biology and Medicine of the University of Lausanne and EPFL, CHUV plays a leading role in medical care, medical research, and education.

The Otorhinolaryngology (ENT) and Cervico-Facial Surgery Service of the Department of Surgery (DC) provides highly specialized care for infections of the entire ENT sphere. Our adult and pediatric patients can be treated on an outpatient basis and through hospitalization.

Our general ENT consultation is open to any patient wishing to seek the opinion of one of our specialists on a possible pathology affecting a part of the ENT area (ear, nose, throat, and airways), sleep apnea.

Mission

• You ensure the reception of patients and their relatives as well as visitors and collaborators, respecting the principles and directives of CHUV
• You handle the administrative management of outpatients, in accordance with the procedures and directives defined by the Patient Administrative Management Service (GAP)
• You ensure communication between the different desk stakeholders as well as with other services of the institution.

Profile

• You hold a Federal VET Diploma as a commercial employee or an equivalent qualification
• You have specific training in reception, a real asset
• You have at least 2 years of experience in a reception role, ideally in a hospital environment
• You master office IT tools, CHUV tools are an asset
• You have proficiency in French, both spoken and written
• You have knowledge of a foreign language (English, German, Italian), an asset
• You have a strong team spirit and a service-oriented mindset
• You have adaptability, open-mindedness, flexibility, and stress resistance
• You have a sense of responsibility, great precision, reliability, and discretion.

We offer

Becoming a collaborator of the Lausanne University Hospital means benefiting from:

• Top-tier social benefits, 20 days paternity leave, and 4 months maternity leave (with the possibility of an additional month of breastfeeding leave)
• Regular salary progression adapted to responsibilities
• A 13th salary and 25 days of vacation per year
• A right to at least three days of training per year, with access to a varied offer within the CHUV Training Center and partner training centers of the State of Vaud
• Facilitated access to one of the 500 furnished apartments offered in the surrounding neighborhoods for people relocating to Switzerland from abroad
• Social, cultural, and economic benefits offered to members of the H-Oxygène association
• Benefits offered within the mobility plan (discounts on public transport subscriptions, promotion of "Mobility" vehicles, and discounts on the purchase of electric bikes)
• Quality hotel-style company restaurants in each hospital building with preferential rates.

Contact and application submission

Contact for information about the position: Mr. Kaba Cissoko - ENT Desk Manager at 079 556 74 53.

Since all our applications are processed electronically, we kindly ask you to apply exclusively online by clicking the APPLY button at the bottom of the announcement.

If you have difficulty applying, you can consult our procedure on how to apply online. If for technical reasons you cannot apply online, we invite you to contact our Recruitment Unit, which will assist you in your process, either by email at e.recrutement@chuv.ch or by phone at 021 314 85 70.

As part of the recruitment process for this position, if hired, you will be required to provide an original criminal record extract. You will also be asked to present your original diplomas as well as an identity document.

CHUV applies the highest quality standards in its recruitment processes. Furthermore, committed to promoting diversity among our collaborators, we pay attention to different life paths and do everything possible to ensure equal treatment and avoid any discrimination. We look forward to receiving your application.

We kindly ask placement agencies to note that applications submitted directly by them on our recruitment platform are not accepted and cannot be invoiced. Thank you for your understanding.