Team Leader IT Service Desk 100%

About the job

Team Leader IT Service Desk 100%

Dietlikon

T&N stands for innovative and customized ICT solutions in the business environment. Since 1996, we have been shaping the digital future with 180 employees at eleven locations in Switzerland and Austria. We are part of WTG, a leading European provider of integrated enterprise solutions for IT, communication, and security. The WTG group employs more than 500 people in total.

The IT service desk is a central function to reliably ensure operational business. In the role of team leader, you are responsible for competently and responsibly managing operations in the interest of our customer satisfaction.

With your professional expertise and leadership qualities, you are well positioned to successfully fulfill this key role at T&N.

Your tasks

• Team management
• Technical leadership of the IT service desk team
• Employee development
• Clear prioritization, structured work processes, and clean communication
• Management of operational operations and support
• Escalation, resource, and process managementWhat distinguishes you

What we expect

• Several years of technical experience in IT support, service desk, or system engineering
• Experience in a system integrator environment is an advantage
• Leadership experience
• Very good German and English skills, French is an advantage
• Experience with ITIL-oriented service processes

What T&N offers

• We stand for: responsibility before structure, clarity before speed, stability before growth
• Future-oriented position and varied activities
• Opportunities for ongoing training and education
• Options for home office are available

Ursula Hubmann looks forward to receiving your application documents, consisting of a resume with core competencies, achievements, and references, submitted via the application form at: www.tn-ict.com.