Receptionist - Emergency Admissions Clerk (12396-AD-102-2025)

Administration

Receptionist - Emergency Admissions Clerk

To complete its team, the Reception and Admissions Unit is looking for a receptionist - admissions clerk with an activity rate between 80% and 100% for our various emergency sites. The starting date is scheduled for February 1, 2026, or to be agreed upon.

Context

The Lausanne University Hospital (CHUV) is one of the 5 Swiss university hospitals. Thanks to its collaboration with the Faculty of Biology and Medicine of the University of Lausanne and EPFL, CHUV plays a leading role in medical care, medical research, and education.

The Patient Administrative Management Service is responsible for welcoming and admitting patients upon their arrival at the hospital, as well as billing their services. It is responsible for medical coding and all contractual relations with health insurance companies.

Mission

• You manage the reception and admission of patients
• You ensure administrative management and data entry.

Profile

• You hold a Federal VET Diploma as a commercial employee or an equivalent qualification
• You are particularly inclined towards patient relations (understanding, empathy, service spirit), while being very precise and efficient in handling administrative data
• You have several years of experience in a reception office or front desk (preferably in a medical or hotel environment)
• You are comfortable with the PC/Windows environment and fast at data entry
• You are able to welcome, inform, and conduct a basic conversation in a second language useful to the service (preferably German).

Within the unit, this position may involve irregular hours (series of mornings, evenings, and nights, 1 weekend every 2 weeks and 5 nights every 6 weeks, on-call duties.)

We offer

Becoming a collaborator of the Lausanne University Hospital means benefiting from:

• Top-tier social benefits, 20 days paternity leave, and 4 months maternity leave (with the possibility of an additional month of breastfeeding leave)
• Regular salary progression adapted to responsibilities
• A 13th salary and 25 days of vacation per year
• A right to at least three days of training per year, with access to a varied offer within the CHUV Training Center and partner training centers of the State of Vaud
• Social, cultural, and economic benefits offered to members of the H-Oxygène association
• Benefits offered within the mobility plan (discounts on public transport subscriptions, promotion of "Mobility" vehicles, and discounts on the purchase of electric bikes)
• Quality staff restaurants in each hospital building with preferential rates.

Contact and application submission

Contact for information about the position: Ms. Veronica Combe, unit manager, at 021 314 57 17

Since all our applications are processed electronically, we kindly ask you to apply exclusively online by clicking the APPLY button at the bottom of the announcement.

If you have difficulty applying, you can consult our procedure on how to apply online. If for technical reasons you cannot apply online, we invite you to contact our Recruitment Unit, which will assist you in your process, either by email at e.recrutement@chuv.ch or by phone at 021 314 85 70

As part of the recruitment process for this position, if hired, you will be required to provide a special criminal record extract. You will also be asked to present your original diplomas as well as an identity document.

CHUV applies the highest quality standards in its recruitment processes. Furthermore, committed to promoting diversity among our collaborators, we pay attention to different life paths and do everything possible to ensure equal treatment and avoid any discrimination. We look forward to receiving your application.

We kindly ask placement agencies to note that applications submitted directly by them on our recruitment platform are not accepted and cannot be invoiced. Thank you for your understanding.