Interkantonale Hochschule für Heilpädagogik Zürich
Zürich
13 hours ago
ICT Supporter 100%
- 03 February 2026
- 100%
- Permanent position
- Zürich
Job summary
Join the Intercantonal University of Special Needs Education (HfH), Switzerland's leading center for special education. Embrace a role that promotes inclusion and educational equity.
Tasks
- Provide 1st level support for all user groups.
- Assist staff with audio and video infrastructure in classrooms.
- Support onboarding and setup of workstations (Windows & macOS).
Skills
- Completed ICT professional training, 3+ years in support.
- Strong knowledge of MS Office 365 and operating systems.
- Excellent service orientation and communication skills.
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About the job
The Intercantonal University of Special Education (HfH) is the most important Swiss competence center for special and remedial education with around 2,000 students. In teaching, research, and services, we are committed to participation and educational equity. Our work combines scientific excellence with social responsibility and is oriented towards the needs of practice, politics, and the education system.
ICT Supporter 100%
For the IT Services department, we are looking for a committed personality to start immediately or by arrangement.
Your area of responsibility
- Ensuring 1st level support for all stakeholders
- Professional support of employees in the use of audio and video infrastructures in lecture halls, seminar rooms, and Microsoft Teams Rooms in meeting rooms
- Accompanying and supporting employees in the onboarding process
- Setup, relocation, and commissioning of workstations (Windows & macOS)
- Management and support of the iPad infrastructure including loan devices
- Creation, maintenance, and updating of IT documentation and user manuals
- Participation in internal small IT projects
Your profile
- Completed training as an ICT specialist EFZ
- At least 3 years of professional experience in 1st level support or a comparable support function
- Very good knowledge of MS Office 365 (Teams, SharePoint Online, OneDrive, OneNote) as well as Windows and macOS
- Strong service orientation, sense of responsibility, and structured working method
- Experience with audio/video technology in meeting or training environments is an advantage
- High communication skills, team orientation, and enjoyment of direct user support
For further information, please contact:
Mr. Tiago Müller
Head of IT Services
Phone +41 44 317 11 10
tiago.mueller@hfh.ch .
www.hfh.ch
Mr. Tiago Müller
Head of IT Services
Phone +41 44 317 11 10
tiago.mueller@hfh.ch .
We look forward to receiving your complete application documents by March 1, 2026 via online platform.
www.hfh.ch
