Service Manager

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Connecting people - experiencing innovations! Kilchenmann is the strongest provider in Switzerland of services for professional audio, video and communication technology as well as multimedia complete solutions. The headquarters is in Kehrsatz-Bern, with additional branches in Neuenhof, Pratteln, St. Gallen and Lausanne as well as in Eschbach (D). Our portfolio includes comprehensive audio-video solutions, digital signage, LED video walls, customer flow management, video conferencing systems, event and rental services, and much more.

To support our Service Management team at the Kehrsatz-Bern location, we are looking immediately or by arrangement for a competent, motivated personality as

Your area of responsibility

• Active support of your assigned existing customers, suppliers and partners
• End-to-end responsibility for compliance with the service level agreements (SLA) of your customers and the creation of SLA reports
• Regular monitoring of contract profitability and initiation of corrective measures
• Planning, coordination and execution of service review meetings with your customers and sustainable assurance of life-cycle management
• Negotiations with your customers within the scope of the supported services
• Coordination and handling of any necessary contract adjustments
• Processing customer feedback
• Ensuring the correct handover of projects to the service area
• Implementation coordination of customer projects in collaboration with other departments
• Introducing and implementing optimizations (KVP/CSI) in service management
• Co-designing the service strategy, the service offering and implementing measures
• Occasional accompaniment of customers to events

You bring with you

• High customer and quality awareness and a pronounced sense for the service sector
• Very good communication skills and a reliable, systematic and solution-oriented way of working
• Confident and well-groomed appearance
• German and English spoken and written are required, French skills are an advantage
• Commercial or ICT basic training with further education in business informatics or similar
• Sales experience in the B2B sector
• Several years of experience dealing with customers in the B2B sector
• ITIL know-how (at least ITIL Foundation)

We offer you

• A versatile and varied challenge in a lively, dynamic and exciting market environment
• Opportunities to make a difference and help shape things
• Pleasant working atmosphere in a young, dynamic environment
• External employee counseling in all life situations
• Modern infrastructure and very good public transport connections
• Flexible working hours and opportunities for home office
• Internal and external training opportunities