Global Custody Client Officer

Those who choose a career at Lombard Odier work for a renowned, global asset manager and asset manager focused on sustainable investments. We are an independent and innovative bank of first choice for private and institutional clients. Our group is one of the best capitalized worldwide. We manage around CHF 300 billion and operate from over 25 offices on four continents.

With our over 225-year history, we are an investment house with a comprehensive range of discretionary and advisory portfolio management as well as financial services. We also successfully market our state-of-the-art technology platform to other financial institutions. Through Lombard Odier Investment Managers, we offer asset management services and investment strategies.

"Rethink Everything" is our philosophy – it is at the heart of our actions. We have become stronger through more than 40 financial crises by constantly rethinking the world around us. This allows us to always offer our clients new investment perspectives.

The Global Assets Client Officer is responsible for the operational management of a portfolio of institutional and private clients in the field of asset servicing. He ensures the implementation of solutions adapted to client needs and the execution of stock exchange orders. He plays a key role in the smooth running of daily processes and in optimizing the quality of the service offered by promoting and facilitating exchanges across the bank's various support teams.

Global Custody Client Officer

Your Mission:

• Manage stock exchange and FX operations, settlement monitoring, corporate actions, payments, cash management, Private Equity (PE) cash flows, and consolidate assets (asset aggregation).
• Ensure the accuracy of operations. Enter banking transactions precisely and within the given deadlines.
• Open accounts and coordinate the setup of operational setups with our support teams and third-party providers. Keep client files up to date, ensuring complete and accurate documentation in compliance with regulatory and internal requirements.
• Review financial reports to ensure their accuracy before transmission to clients and stakeholders.
• Improve client request tracking: prioritize, acknowledge receipt, and deliver responses within optimal timeframes.
• Maintain impeccable service quality by remaining solution-oriented and demonstrating a strong sense of customer service.
• Propose and implement process improvement solutions while ensuring team efficiency.
• Meet and communicate proactively with clients to ensure their satisfaction and respond to their specific needs.
• Establish and maintain strong relationships with our clients' external managers and agents.

Your Profile:

• Experience: Minimum 5 years of experience in the asset servicing sector, preferably with institutional and private clients.
• Technical skills: Good knowledge of financial operations (stock exchange, settlements, cash management, PE, transparent funds).
• Languages: Fluent French and English. Fluent German would be an asset.
• Ability to work under pressure with rigor and meticulousness.
• Intellectual curiosity and openness to learning new processes.
• Great agility to adapt to changing client needs.
• Team spirit and strong client orientation.
• Be aligned with the house values: Excellence, Innovation, Respect, Integrity, and One Team.

Five values define the DNA of our house. Excellence motivates us to be the best in our field, and Innovation enables our progress. Respect is the foundation of our interactions, and Integrity guides our actions. Together we are One Team, passionately committed to serving our clients.

We promote an inclusive and integrative work environment for our employees. Diversity, Equality, and Inclusion are firmly anchored in our corporate philosophy ‘La Maison’ and we strive to ensure that our employees can achieve both their professional and personal goals. We promote internal career paths through individualized and competency-based training offers. We are firmly convinced that building diverse teams contributes to our sustainable success and is therefore the foundation of our corporate strategy.

This is a great opportunity to become part of the team. All applications will be treated with strict confidentiality.