Registry Specialist (80% - all identities and backgrounds)

About the job

With around 180 employees, Switch supports Switzerland's universities, research institutions, and critical infrastructure organizations on their way to a secure and trustworthy digital age. With innovative IT services, secure infrastructures, expert advice, and the networking of relevant specialist communities, we help our customers effectively and efficiently use the opportunities offered by digitization.

You will join the Domain Security team, a group of around 10 specialists responsible for safeguarding Switzerland’s domain namespace and supporting registrars, authorities, and the wider community. The team values independence, open-minded and goal-oriented collaboration, and a strong willingness to learn and continuously improve. We work closely with technical, legal, and security experts across Switch and actively collaborate with registrars, other registries, and authorities in Switzerland and Europe. We are looking for a Registry Specialist who enjoys working at the intersection of technical operations, stakeholder management and domain security.

Registry Specialist (80% - all identities and backgrounds)

Your main tasks are

• Registry Operations & Support
• Maintain and develop relationships with registrars as key customers and act as a primary point of contact for registry-related topics
• Provide registry support via email and phone for technical and administrative inquiries from registrars, domain holders and the public
• Handle operational questions and complex or time-critical situations in close collaboration with technical and legal teams
• Support domain lifecycle and registry-related processes, including coordination with internal stakeholders
• Contribute to customer-focused documentation, communication and registrar enablement
• Domain Abuse & Security
• Handle cases related to domain abuse (e.g., malware, phishing, and other misuse) in line with internal processes, policies and legal requirements
• Monitor the domain ecosystem and contribute to early detection of risks and security-relevant developments
• Collaborate with authorities and relevant organizations on security-related topics in the domain context
• Contribute to the further development of domain abuse processes, tools and strategy
• Support investigations and coordinate measures with internal security, legal and technical teams
• Community Outreach & Industry Collaboration
• Exchange knowledge with registrars, other registries and industry partners to strengthen collaboration and share best practices
• Represent Switch at industry meetings, conferences and community initiatives in Switzerland and Europe
• Participate in peer visits with other registries and support relationship-building with key stakeholders
• Maintain active engagement with the registry and domain security community, including occasional travel (approx. 10–20%)

What you bring

Nice to have

• Experience in the domain, hosting, registry or internet infrastructure environment
• Good technical understanding of DNS, domain operations or related internet technologies
• Strong communication skills and confidence in stakeholder interactions, including challenging situations
• Ability to work independently while collaborating effectively with technical, legal and security teams
• Structured and solution-oriented working style with strong analytical thinking
• Professional proficiency in German and English (both required)
• Openness and willingness for occasional travel within Switzerland and Europe
• Structured and solution-oriented working style with strong analytical thinking
• Cybersecurity knowledge, particularly in domain abuse (e.g., phishing, malware)
• Understanding of the Swiss legal or regulatory framework in the domain context
• Familiarity with web technologies, hosting or registry operations
• French language skills

What you should know about us

• You will work at the intersection of technology, security and stakeholder management in Switzerland’s domain ecosystem
• The role combines registry operations, domain abuse handling and community collaboration
• The position includes occasional travel for industry meetings, conferences and stakeholder exchange
• An attractive work model with flexible working hours, remote work options, overtime compensation and more
• Company language is German and English, team language is mainly English and we provide support to help employees achieve a comfortable level of proficiency in German or English
• Offices in the heart of Zurich or in Lausanne at the EPFL Innovation Park

Does that sound exciting to you? Then find out more about what it's like to work at Switch

and get an overview of the benefits.

Switch is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We do not discriminate based on gender identity, sexual orientation, ethnicity, religion, age, disability, pregnancy status, or any other differences. Also, if you have a disability, please let us know how we can make the interview process better for you; we're happy to accommodate!