Customer Success Manager 100% (m/f/d) Job in Rapperswil, St. Gallen, CH

Every day we work hard to make small business owners more successful. Sounds ambitious? It is. That's why we need your help.

We believe that every company should be able to afford high-quality and efficient software solutions. That is why bexio is today the leading provider of web-based business software for small businesses.

We are still on an expansion course and count over 80,000 customers, over 7,000 fiduciary partners, and more than 150 employees. To continue growing, we need strong support!

We are in an exciting transformation phase from Account Management to Customer Success Management. Our goal is satisfied customers, and we want to accompany them on this path. For this reason, we are looking for a customer-oriented Customer Success Manager to strengthen our team and support this change.

Within your portfolio, you are responsible for customer satisfaction, customer retention, and customer growth along the customer journey. From onboarding, product usage, upsell and cross-selling to contract renewals.

Customer Success Manager 100% (m/f/d)

What to expect from us:

• You accompany new customers in their first steps with bexio, showing them important features and best practices so they can use bexio safely and effectively.
• You mainly support customers by phone and email and use webinars as well as automated campaigns as additional tools.
• You drive up- and cross-selling revenues by recommending suitable additional products and services that match the customers' goals.
• You ensure contract renewals by contacting customers early, demonstrating added value, and addressing their needs.
• You collaborate with other teams (e.g., sales, support) to pass on customer feedback.

What we expect from you: 

• You have completed basic training and further education in sales or a similar field.
• You have several years of professional experience, including at least 2 years in customer success, account management, or sales, ideally with a focus on the Swiss market. Experience in the SaaS environment is an advantage.
• You are a natural at building relationships with strong social and communication skills.
• You are organized, structured, meet deadlines, and always give your best.
• You are solution-oriented and enjoy working in a team.
• Your native language is German and you speak fluent English; French is a big plus.

What you can expect from us:

• Fair salary: You do good work, we provide appropriate pay.
• You are important - The heart of our company is the employees. That is why we treat each other respectfully and straightforwardly. We also give you the freedom to develop personally in a positive working environment.
• Team first: A good team delivers even better work. That is why we regularly organize employee events to strengthen cohesion.
• Healthy employees: We are well when you are well. Therefore, we promote a balanced work-life balance with sports and relaxation offers.
• More than necessary: bexio covers the larger share of your pension fund premiums. We also offer an individual choice program tailored to you and your life.
• You can benefit from favorable mobile subscription conditions.

What else you should know about us:

We are a young, dynamic company that works together as a team to make a great product even better. You are in the right place with us if you want to work with us in a lively startup atmosphere on this ideology and love the web and its possibilities. With us, there is room to develop personally and professionally in a positive working environment and to give your ideas the necessary freedom.

Sounds good? Then apply directly online via the following link. For the sake of the environment, please refrain from paper applications – a digital form is sufficient.

We look forward to hearing from you!