Support Helpdesk N1 - M/F/X

Amaris Consulting Sàrl

Geneva

Key information

Publication date:17 September 2025
Workload:5 – 100%
Place of work:Geneva

Job summary

Amaris Consulting is an independent consulting firm offering tech solutions. Join us to grow in a dynamic, global environment with over 7,600 talents across 60 countries.

Tasks

Provide first-level IT support via phone and email.
Diagnose and resolve common hardware, software, and network issues.
Document procedures and follow up on support tickets.

Skills

Background in IT (CFC, Bac+2 or equivalent) required.
Knowledge of Windows, Active Directory, and Office 365.
Strong communication skills and service orientation.

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Who are we?

Amaris Consulting is an independent consulting and technology company serving businesses. With over 1000 clients worldwide, we have been deploying solutions for major projects for more than a decade - all made possible by an international team of 7,600 talents spread across 5 continents and more than 60 countries. Our solutions focus on four different business areas: Information systems and digital, telecommunications, life sciences, and engineering. We aim to create and develop a community of talents where all team members can reach their full potential. Amaris is your "stepping stone" to cross the rivers of change, to face challenges, and to successfully complete all your projects.

At Amaris, we are committed to offering our candidates the best possible recruitment experience. We seek to better know and understand our candidates, challenge them, and share our feedback as quickly as possible. Here is what our recruitment process looks like:

First contact: Our process usually starts with a brief virtual/phone conversation to learn more about you! The goal? To get to know you, understand your motivations, and ensure we offer you the position that best suits you!

Interviews (on average, the number of interviews is 3 – but it may vary depending on the seniority level required for the position). During the interviews, you will meet members of our team: your future manager of course, but also other people you will work with. These interviews will allow us to learn more about you, your experience and skills, but also about the position and what will be expected of you. Of course, you will also get to know Amaris: our culture, our history, our teams, and your career opportunities!

Case study: Depending on the position, you may be asked to take a test. This could be a role play, a technical assessment, a problem-solving scenario, etc.

As you know, every person is different and the same goes for every role in a company. That is why we must adapt accordingly, so the process can sometimes be somewhat different for each candidate. That said, we always put ourselves in the candidate's shoes to offer the best possible experience. We look forward to meeting you!

Job description

We are looking for a Level 1 Helpdesk Technician to join our team in Geneva. You will be the first point of contact for IT support, ensuring efficient management of user requests and guaranteeing quality service.

Your missions

Provide first-level IT support (by phone, email, ticketing tools).
Diagnose and resolve common hardware, software, and network incidents.
Escalate complex incidents to higher levels.
Install and configure workstations, peripherals, and standard software.
Document and update procedures and solutions provided.
Follow up on support tickets until closure and ensure user satisfaction.

Your profile

Education in IT (CFC, Bac+2 or equivalent).
Previous experience in technical support (including internships).
Knowledge of Windows environments, Active Directory, and Office 365.
Excellent interpersonal skills and sense of service.
Fluency in French, both spoken and written; English is a plus.

What we offer

An international and dynamic work environment.
Opportunities for continuous training and career development.
A collaborative, committed, and results-oriented team.

Amaris Consulting is committed to promoting diversity and equal opportunities. We believe that the diversity of our teams is a strength and we encourage all applications, regardless of age, gender, origin, disability, sexual orientation, or religious beliefs.