Keramik Laufen AG
Laufen
Yesterday
Customer Service Clerk 100% (m/f/d)
- 25 March 2026
- 100%
- Permanent position
- Laufen
Job summary
Join a leading Swiss brand in bathroom fixtures and fittings. Contribute to quality and innovation in a dynamic team.
Tasks
- Handle service and damage reports efficiently in customer service.
- Support call center operations and assist customers with inquiries.
- Manage service cases and administrative tasks using CRM and SAP.
Skills
- Experience in customer service, preferably in a technical field.
- Fluent in German, with French or Italian knowledge preferred.
- Proficient in MS Office and SAP, with strong communication skills.
Is this helpful?
About the job
We are an internationally leading Swiss traditional brand for bathroom equipment and high-quality fittings. Our products and services stand for quality, innovation, and design in the bathroom, in public facilities, and in the kitchen. We owe our success to the commitment and daily efforts of our motivated and globally active employees. Would you like to contribute as well?
For our location in Laufen / Baselland, we are looking for a:
Customer Service Clerk 100% (m/f/d)
In this versatile role, you will support and complement the existing customer service team.
What tasks await you with us:
- Receiving and processing service and damage reports
- Working in the call center / service hotline
- Processing service cases in CRM and SAP
- Contact person for various customer concerns
- Invoicing of service orders and materials using CRM and SAP
- Material orders for service orders and for the customer service warehouse
- General administrative tasks
What we expect from you professionally:
Ideally, you have several years of professional experience in customer service, preferably in a technical environment. You speak German and preferably have good French / Italian skills. You are familiar with using a PC (MS Office, SAP). You are a communicative and customer-oriented team player who keeps a cool head even in hectic moments.
What we offer you:
- A responsible role in a well-coordinated team and an exciting environment
- Flexible working hours (including limited possibility of home office), training opportunities, and other attractive benefits (staff restaurant, public transport contribution, free parking spaces, Reka entitlement, etc.)
A job for you?
Then we look forward to receiving your complete application documents.
LAUFEN Switzerland AG
Human Resources
Wahlenstrasse 46
CH-4242 Laufen
