Service Manager (a) Elevators - Rheintal Region OR Bündnerland

Due to Swiss regulations we only consider Swiss or EU/EFTA applicants or applicants with a valid work permit.

Together for over 115 years

KONE is a globally leading company in the manufacturing and maintenance of elevators, escalators, and automatic doors with over 60,000 employees. We are known for our innovative and sustainable solutions. We also offer an open, inclusive work culture that values teamwork and diversity.

KONE (Switzerland) AG is represented with 5 branches and over 380 employees. Our corporate culture is based on the values #CARE, #COLLABORATION, #CUSTOMER and #COURAGE - values we live daily to create an inclusive, sustainable, and innovative work environment.

We are looking for you as Service Manager (a) Elevators – Rheintal Region OR Bündnerland as soon as possible.

Your Role

In this position, you will lead a team of about 10 service technicians. You independently and autonomously supervise maintenance, repair, and troubleshooting work.

Your Tasks

• Responsible for the safety of users and employees

• Responsible for delivering our services according to the maintenance contract requirements (troubleshooting, repairs, periodic maintenance work)

• Responsible for processing and resolving open customer inquiries and complaints, as well as safety issues on systems (shutdown for safety reasons)

• Responsible for the sale of repairs including handling (invoice control, etc.)

• Responsible for controlling operational costs

• Preparation of maintenance planning and route optimization, responsibility for resource planning (including financial results)

• Direct contact person for the customer (e.g., administrations) and responsible for internal and external communication

• Responsibility for applying the correct KONE methods and processes

• Responsibility for administrative tasks (HR and reports)

Your Profile

• Completed vocational training in mechanics and/or electrical engineering, ideally in both areas (higher qualifications in these areas, e.g., advanced technical school, are an advantage)

• Several years of experience in a similar position in the elevator sector is an advantage

• Experience in team leadership is desired and advantageous

• Good knowledge of safety and management standards (quality assurance, P&L, etc.)

• Native German speaker

• English skills are an advantage.

• Good knowledge of standard IT tools and ERP

• Good interpersonal skills, customer orientation, and resilience

• Driver's license, class B, mandatory

• Residence in one of the regions mentioned in the title.

• The position is open to persons residing in Switzerland (Swiss or foreign nationality WITH valid residence permit).

You are right with us if the following things are as important to you as they are to us:

• An innovative, professional, and friendly work environment that prioritizes employee well-being. 

• Extensive training opportunities at the KONE Academy and support for your professional development within the company 

• Market-appropriate compensation with a bonus of up to 10%, a company car with 100% private use including monthly contributions, at least 25 days of vacation, and other attractive benefits such as a powerful pension fund and participation in exciting company events 

• We are "Fair-Pay" certified and demonstrably do not have salary differences between men and women.

• Working in a global company with a large network and international collaboration. 

• Commitment to sustainability: Our goal is to become a CO2-neutral company by 2030. 

Your Opportunity

Do you want to help shape the mobility of tomorrow? Then we look forward to your application! Please submit your complete documents (including salary expectations, CV, diplomas, work certificates) online at www.kone.ch / Company & Career.

* Applications submitted in paper form or by email will not be considered.

Contact us to get your dream job! 

KONE (Switzerland) AG, Barbara Sallin, Talent Acquisition Specialist, 027 305 35 30 

Offers from employment agencies cannot be considered.

At KONE, we focus on creating an innovative and collaborative work culture where we value each individual's contribution. Employee retention is a key focus area for us, and we encourage our employees to engage and share information and ideas. Sustainability is an integral part of our culture and daily work. We follow ethical business practices and aim to build a culture of togetherness where colleagues trust and respect each other and where good performance is recognized. As a company that offers a great workplace, we are proud to offer a variety of experiences and opportunities to help you achieve your professional and personal goals and enjoy a healthy, balanced life.

For more information, please visit https://careers.kone.com/en/