IT Service Desk Agent (m/f/d)
VP Bank AG
Triesen
Key information
- Publication date:27 August 2025
- Workload:100%
- Contract type:Permanent position
- Place of work:Triesen
Job summary
Join VP Bank, a growing international company with a personal touch. Seize the chance to exceed customer expectations in a dynamic environment.
Tasks
- Act as the key communication link between IT and users globally.
- Handle incidents, service requests, and changes in a ticket system.
- Provide independent solutions for 1st and 2nd level support tickets.
Skills
- Completed training in system technology or relevant experience required.
- Knowledge of MS operating systems and applications essential.
- Strong analytical skills and a commitment to service excellence.
Is this helpful?
Are you curious and eager to seize new opportunities? Do you go the extra mile and are also an open, communicative personality with a strong customer and solution orientation? Then let's exceed the expectations of our clients together and continue writing the success story of VP Bank. With us, you will find room for bold ideas and the opportunity to actively shape the future.
Your challenge
- Central communication interface between IT and end users across the entire VP Bank Group worldwide
- Recording and processing of incidents, service requests, and standard changes in a ticket system
- Independent resolution of 1st and 2nd level tickets with a focus on the workplace area (Active Directory, Exchange, etc.)
- Assignment of 2nd level tickets in the banking applications area
- Provision of workstations and software installations
- Maintenance of the central Active Directory and user management (approx. 30% of the activity)
- No on-call duty
Your profile
- Completed apprenticeship in system technology, business informatics, or career changer with appropriate further training
- At least two years of professional experience as a supporter in a larger infrastructure environment
- Experience in solving demanding support tasks (2nd level)
- Knowledge of MS operating systems, standard applications, Active Directory, etc.
- Analytical approach combined with a strong willingness to learn and service orientation
- Willingness to work alternating shifts (agreed within the team three weeks in advance)
- Low international travel willingness to other locations in Singapore, Luxembourg, and Zurich.
- Fluent German and English skills
Please submit your application to the following email address:
simon.jochum@consultandpepper.com
The recruitment is carried out in cooperation between VP Bank and Consult & Pepper. Accordingly, the data will be forwarded to Consult & Pepper.
Your contact person
You will be accompanied throughout your entire application process by
Your new work environment
Founded in 1956 in Liechtenstein, VP Bank has developed from a family-owned small bank to the third largest bank in Liechtenstein and an internationally active company.
With around 1,000 employees, we have the expertise and flexibility to offer our clients first-class solutions with a personal touch.
