Senior IT Service Manager

• Active participation and continuous development of IT Service Management with a focus on service portfolio, service catalog, service billing, and provider management
• Responsibility for defining, negotiating, and monitoring service-level and operational-level agreements to ensure stable and reliable IT services
• Ensuring and continuously improving service quality through KPI‑based monitoring, meaningful reporting, and close collaboration with business units, internal IT‑teams, and external partners
• Use and further development of modern service management tools (e.g., ServiceNow) for efficient control and transparency of IT‑services
• Analysis and preparation of management‑information for the service catalog, including identifying optimization potentials and implementing improvement measures
• Management, auditing, and optimization of service‑management‑processes according to ITIL best practices
• Participation in the development of a sustainable IT‑sourcing‑strategy to strengthen service‑excellence and cost-effectiveness

• Completed studies in (business) informatics, equivalent training, or several years of professional experience in the IT service environment
• Solid knowledge of ITIL processes (ideally ITIL Foundation or higher)
• Experience in IT service or provider management
• Basic technical understanding of common IT infrastructures (networks, servers, cloud, end devices)

"Nerd" is not an insult but a status symbol? You know more about computers and networks than Bill Gates? Then we want you on our team. In RUAG's IT, you have the opportunity to cover the entire ICT landscape from development to maintenance and contribute your expertise to Switzerland's security.

• Completed studies in (business) informatics, equivalent training, or several years of professional experience in the IT service environment
• Solid knowledge of ITIL processes (ideally ITIL Foundation or higher)
• Experience in IT service or provider management
• Basic technical understanding of common IT infrastructures (networks, servers, cloud, end devices)

• Active participation and continuous development of IT Service Management with a focus on service portfolio, service catalog, service billing, and provider management
• Responsibility for defining, negotiating, and monitoring service-level and operational-level agreements to ensure stable and reliable IT services
• Ensuring and continuously improving service quality through KPI‑based monitoring, meaningful reporting, and close collaboration with business units, internal IT‑teams, and external partners
• Use and further development of modern service management tools (e.g., ServiceNow) for efficient control and transparency of IT‑services
• Analysis and preparation of management‑information for the service catalog, including identifying optimization potentials and implementing improvement measures
• Management, auditing, and optimization of service‑management‑processes according to ITIL best practices
• Participation in the development of a sustainable IT‑sourcing‑strategy to strengthen service‑excellence and cost-effectiveness