Assistant Front Office Manager (m/f/d)

About the job

Company Description

Kursaal Bern AG is a versatile service provider in the congress, hospitality, and entertainment business. With our unique all-in-one offering – congress center, 4* Superior Swissôtel (163 rooms),

restaurants & bars as well as the Grand Casino Bern – we offer a lively, diverse environment between the national market and international branded hotels. 

Job Description

As Assistant Front Desk Manager, you support the Front Office Manager in the operational and organizational management of the front office. You take responsibility in the day-to-day operations, make well-founded decisions, and together with the team ensure the consistent implementation of Swissôtel and Accor standards. This role is aimed at front office professionals who take operational responsibility, make decisions, and act confidently even in demanding situations.

• Active management of operational business including guest care, upselling, as well as professional complaint and feedback management
• Co-responsibility for leadership, training, and performance development of the front office team
• Ensuring a structured flow of information within the team and to relevant interfaces
• Co-responsibility for administrative and financial processes (cash management, invoicing, credit policy)
• Regular quality controls and assignments as Manager on Duty

Qualifications

• Several years of professional experience at the front office, ideally within the Accor group, as well as prior leadership experience
• Very good handling of hotel IT systems (PMS Opera Cloud)
• Confident understanding of front office processes, key figures, quality standards, and revenue management
• Very good German and English skills, additional languages are an advantage

• Resilient, structured, and responsible
• Hands-on mentality with attention to detail and operational quality
• Reliable demeanor towards guests, team, and interfaces

Additional Information

• A responsible position with a clear operational leadership role
• Close collaboration with the Front Office Manager and hotel management
• A lively, professional environment with short decision-making paths
• Modern employment conditions and attractive social benefits
• Discounted employee meals as well as fringe benefits on site
• Development and career opportunities within our company and the Accor group