Clerk E-Commerce

Since 1899, the cooperative HG COMMERCIALE (HGC) with its approximately 850 employees today has been one of the most important service providers in the Swiss construction industry.

The mix makes the difference: We value the experience of our long-standing HGC professionals from various professions as much as young talents, whom we promote internally and externally. Our culture is open, fair, and honest and down-to-earth in the best sense. We rely on mutual trust. Each individual should take responsibility and contribute ideas because we want to move forward together and shape the future of the construction industry.

Your area of responsibility

Administrative support of the Digital Customer Services as well as the E-Commerce Customer Service

Operational and administrative support of the Digital Office and the Digital Sales Team

1st and 2nd level support for the entire e-commerce area

Provision of customer and supplier support

Processing and coordination of customer inquiries, orders, and complaints in cooperation with internal specialist departments

Coordination and communication in case of incorrect or incomplete deliveries to end customers, including adjustments of sales orders

Invoice and credit note processing

Creation, monitoring, and follow-up of e-commerce returns

Clarification of non-accepted returns with suppliers

Your profile

You have training in commercial administration, retail, or as a media technician and bring 2–3 years of experience in customer service or customer support. You are characterized by a strong service orientation and understand the flow of goods as well as logistical processes. Ideally, you have experience in online retail, preferably B2B. You work independently, structured, and reliably and keep an overview even with complex processes. Confident handling of complaints – both by phone and in writing – is part of your daily routine, and you can confidently coordinate between internal and external stakeholders. Your enthusiasm for online business and your drive to actively shape processes are particularly important. This position is not a purely processing role: you work closely with the e-commerce team, contribute ideas, optimize processes, and help to advance the e-commerce area together with your colleagues. If you also have French language skills, we should get to know each other.

Our offer

Internal and external training opportunities

Attractive social benefits (e.g., own pension fund, pension contributions are two-thirds paid by the employer)

Modern infrastructure

Flexible seniority bonuses

At least 25 days of vacation

Discounts on the purchase of products for personal use